PLSpredict
| PLS | LM | PLS-LM | |||||
|---|---|---|---|---|---|---|---|
| Constructs | Indicators | RMSE | Q2_predict | RMSE | Q2_predict | RMSE | Q2_predict |
| Customer citizenship behaviour | CCB1 | 0.796 | 0.285 | 0.858 | 0.169 | −0.062 | 0.116 |
| CCB2 | 0.733 | 0.31 | 0.779 | 0.22 | −0.046 | 0.09 | |
| CCB3 | 0.703 | 0.362 | 0.737 | 0.3 | −0.034 | 0.062 | |
| CCB4 | 0.697 | 0.352 | 0.742 | 0.264 | −0.045 | 0.088 | |
| CCB5 | 0.714 | 0.327 | 0.772 | 0.213 | −0.058 | 0.114 | |
| CCB6 | 0.774 | 0.275 | 0.846 | 0.133 | −0.072 | 0.142 | |
| PLS | LM | PLS-LM | |||||
|---|---|---|---|---|---|---|---|
| Constructs | Indicators | RMSE | Q2_predict | RMSE | Q2_predict | RMSE | Q2_predict |
| Customer citizenship behaviour | CCB1 | 0.796 | 0.285 | 0.858 | 0.169 | −0.062 | 0.116 |
| CCB2 | 0.733 | 0.31 | 0.779 | 0.22 | −0.046 | 0.09 | |
| CCB3 | 0.703 | 0.362 | 0.737 | 0.3 | −0.034 | 0.062 | |
| CCB4 | 0.697 | 0.352 | 0.742 | 0.264 | −0.045 | 0.088 | |
| CCB5 | 0.714 | 0.327 | 0.772 | 0.213 | −0.058 | 0.114 | |
| CCB6 | 0.774 | 0.275 | 0.846 | 0.133 | −0.072 | 0.142 | |
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