Descriptive statistics
| Items | Variables | Mean | Median | Mode | Standard Deviation | Minimum | Maximum |
|---|---|---|---|---|---|---|---|
| HUMAN-BASED CUSTOMER SUPPORT | Reliability | 3.13 | 3.21 | 4 | 0.33 | 1.25 | 4.25 |
| Personal Interaction | 3.77 | 3.6 | 4 | 0.61 | 1.75 | 5 | |
| Time | 3.69 | 3.5 | 3 | 0.23 | 1 | 5 | |
| Problem Solving | 3.23 | 3.33 | 3 | 0.37 | 1.75 | 5 | |
| Policy | 3.11 | 3.65 | 3 | 0.66 | 1.25 | 5 | |
| AI-BASED CUSTOMER SUPPORT | Knowledge of Information Technology | 3.47 | 3.87 | 3 | 0.57 | 1 | 5 |
| Privacy | 3.59 | 3.55 | 4 | 0.66 | 1 | 5 | |
| Time | 3.67 | 3.89 | 4 | 0.81 | 1 | 5 | |
| Intention of Adoption of AI | 3.21 | 3.48 | 4 | 0.33 | 1 | 5 | |
| Efficiency | 3.33 | 3.5 | 4 | 0.67 | 1 | 5 | |
| BANKING PRACTICES | - | 3.66 | 3.66 | 4 | 0.78 | 1.25 | 5 |
| CUSTOMER SATISFACTION | - | 3.34 | 3.25 | 4 | 0.65 | 1.25 | 5 |
| Items | Variables | Mean | Median | Mode | Standard Deviation | Minimum | Maximum |
|---|---|---|---|---|---|---|---|
| Reliability | 3.13 | 3.21 | 4 | 0.33 | 1.25 | 4.25 | |
| Personal Interaction | 3.77 | 3.6 | 4 | 0.61 | 1.75 | 5 | |
| Time | 3.69 | 3.5 | 3 | 0.23 | 1 | 5 | |
| Problem Solving | 3.23 | 3.33 | 3 | 0.37 | 1.75 | 5 | |
| Policy | 3.11 | 3.65 | 3 | 0.66 | 1.25 | 5 | |
| Knowledge of Information Technology | 3.47 | 3.87 | 3 | 0.57 | 1 | 5 | |
| Privacy | 3.59 | 3.55 | 4 | 0.66 | 1 | 5 | |
| Time | 3.67 | 3.89 | 4 | 0.81 | 1 | 5 | |
| Intention of Adoption of AI | 3.21 | 3.48 | 4 | 0.33 | 1 | 5 | |
| Efficiency | 3.33 | 3.5 | 4 | 0.67 | 1 | 5 | |
| - | 3.66 | 3.66 | 4 | 0.78 | 1.25 | 5 | |
| - | 3.34 | 3.25 | 4 | 0.65 | 1.25 | 5 |
Source: By authors
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.