Test of reliability
| Items | Variables | Cronbach's Alpha |
|---|---|---|
| HUMAN-BASED CUSTOMER | Reliability | 0.869 |
| Personal Interaction | 0.883 | |
| Time | 0.837 | |
| Problem Solving | 0.881 | |
| Policy | 0.827 | |
| AI-BASED CUSTOMER SUPPORT | Knowledge of Information Technology | 0.907 |
| Privacy | 0.911 | |
| Time | 0.893 | |
| Intention of Adoption of AI | 0.907 | |
| Efficiency | 0.886 | |
| BANKING PRACTICES | - | 0.907 |
| CUSTOMER SATISFACTION | - | 0.902 |
| Items | Variables | Cronbach's Alpha |
|---|---|---|
| Reliability | 0.869 | |
| Personal Interaction | 0.883 | |
| Time | 0.837 | |
| Problem Solving | 0.881 | |
| Policy | 0.827 | |
| Knowledge of Information Technology | 0.907 | |
| Privacy | 0.911 | |
| Time | 0.893 | |
| Intention of Adoption of AI | 0.907 | |
| Efficiency | 0.886 | |
| - | 0.907 | |
| - | 0.902 |
Source: By authors
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.