Model 1: Human-Based Support: A linear regression analysis
| • Dependent Variable: Customer Satisfaction | |||||
|---|---|---|---|---|---|
| Predictor Variable | Unstandardized Coefficients (B) | Standard Error (Std. Error) | Standardized Coefficient (Beta) | t-Value | Significance (Sig.) |
| (Constant) | 0.317 | 0.027 | 6.778 | ||
| Human Based Support | 0.793 | 0.003 | 0.779 | 379.224 | 0.000 |
| • Dependent Variable: Customer Satisfaction | |||||
|---|---|---|---|---|---|
| Predictor Variable | Unstandardized Coefficients (B) | Standard Error (Std. Error) | Standardized Coefficient (Beta) | t-Value | Significance (Sig.) |
| (Constant) | 0.317 | 0.027 | 6.778 | ||
| Human Based Support | 0.793 | 0.003 | 0.779 | 379.224 | 0.000 |
Source: By authors
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