Managerial Purposes to be Evaluated in Performance Measurement
| Managerial Purposes | Description |
|---|---|
| Evaluate | How effective is my government organization? |
| Control | How can I be certain that my employees are performing genuinely? |
| Budget | On what programs, people, or projects should my agency spend the public’s money? |
| Motivate | How can I inspire frontline employees, middle managers, partners from the nonprofit and for-profit sectors, stakeholders, and citizens to take the actions required to boost performance? |
| Promote | How can I persuade my political superiors, lawmakers, constituents, stakeholders, media, and the general public that my agency is doing a good job? |
| Celebrate | What successes deserve the crucial corporate tradition of success celebration? |
| Learn | Why does something work or not work? |
| Improve | What precisely needs to change for performance to improve? |
| Managerial Purposes | Description |
|---|---|
| Evaluate | How effective is my government organization? |
| Control | How can I be certain that my employees are performing genuinely? |
| Budget | On what programs, people, or projects should my agency spend the public’s money? |
| Motivate | How can I inspire frontline employees, middle managers, partners from the nonprofit and for-profit sectors, stakeholders, and citizens to take the actions required to boost performance? |
| Promote | How can I persuade my political superiors, lawmakers, constituents, stakeholders, media, and the general public that my agency is doing a good job? |
| Celebrate | What successes deserve the crucial corporate tradition of success celebration? |
| Learn | Why does something work or not work? |
| Improve | What precisely needs to change for performance to improve? |
Source: Behn (2003)
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