Table 1

Managerial Purposes to be Evaluated in Performance Measurement

Managerial PurposesDescription
EvaluateHow effective is my government organization?
ControlHow can I be certain that my employees are performing genuinely?
BudgetOn what programs, people, or projects should my agency spend the public’s money?
MotivateHow can I inspire frontline employees, middle managers, partners from the nonprofit and for-profit sectors, stakeholders, and citizens to take the actions required to boost performance?
PromoteHow can I persuade my political superiors, lawmakers, constituents, stakeholders, media, and the general public that my agency is doing a good job?
CelebrateWhat successes deserve the crucial corporate tradition of success celebration?
LearnWhy does something work or not work?
ImproveWhat precisely needs to change for performance to improve?

Source: Behn (2003) 

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