Table 2 Measurement model results... | Emerald Publishing

Table 2

Measurement model results

Constructs/quality criteria	Construct validity							Construct reliability
	Average variance extracted (AVE)	Discriminant validity using Fornell–Larcker criterion						Cronbach's alpha	Composite reliability CR
	Average variance extracted (AVE)	Patient satisfaction	Price	Perceived service quality	Trust	Waiting time	Patient loyalty	Cronbach's alpha	Composite reliability CR
Patient satisfaction	0.908	0.953						0.965	0.975
Price	0.798	0.624	0.894					0.908	0.941
Perceived service quality	0.780	0.851	0.646	0.883				0.964	0.972
Trust	0.875	0.893	0.641	0.832	0.936			0.951	0.966
Waiting time	0.560	−0.504	−0.422	−0.576	−0.477	0.748		0.822	0.863
Patient loyalty	0.898	0.902	0.647	0.813	0.879	−0.502	0.947	0.961	0.972

Constructs/quality criteria	Construct validity							Construct reliability
	Average variance extracted (AVE)	Discriminant validity using Fornell–Larcker criterion						Cronbach's alpha	Composite reliability CR
	Average variance extracted (AVE)	Patient satisfaction	Price	Perceived service quality	Trust	Waiting time	Patient loyalty	Cronbach's alpha	Composite reliability CR
Patient satisfaction	0.908	0.953						0.965	0.975
Price	0.798	0.624	0.894					0.908	0.941
Perceived service quality	0.780	0.851	0.646	0.883				0.964	0.972
Trust	0.875	0.893	0.641	0.832	0.936			0.951	0.966
Waiting time	0.560	−0.504	−0.422	−0.576	−0.477	0.748		0.822	0.863
Patient loyalty	0.898	0.902	0.647	0.813	0.879	−0.502	0.947	0.961	0.972

Source(s): Table 2 by authors