Table 3 Direct hypotheses testing...

Table 3

Direct hypotheses testing results

Hypotheses		β	Calculated t-value	p-values	Result
H1	Perceived service quality → Patient satisfaction	0.368	7.326	0.000	Supported***
H2	Perceived service quality → Patient loyalty	0.036	0.782	0.435	Not supported
H3	Trust → Patient satisfaction	0.597	13.008	0.000	Supported***
H4	Trust → Patient loyalty	0.315	5.445	0.000	Supported***
H5	Price → Patient satisfaction	0.021	0.700	0.484	Rejected
H6	Price → Patient loyalty	0.084	3.080	0.002	Rejected
H7	Waiting time → Patient satisfaction	−0.022	−0.888	0.375	Not supported
H8	Waiting time → Patient loyalty	−0.034	−1.494	0.136	Not supported
H9	Patient satisfaction → Patient loyalty	0.527	10.174	0.000	Supported***

Hypotheses		β	Calculated t-value	p-values	Result
H1	Perceived service quality → Patient satisfaction	0.368	7.326	0.000	Supported***
H2	Perceived service quality → Patient loyalty	0.036	0.782	0.435	Not supported
H3	Trust → Patient satisfaction	0.597	13.008	0.000	Supported***
H4	Trust → Patient loyalty	0.315	5.445	0.000	Supported***
H5	Price → Patient satisfaction	0.021	0.700	0.484	Rejected
H6	Price → Patient loyalty	0.084	3.080	0.002	Rejected
H7	Waiting time → Patient satisfaction	−0.022	−0.888	0.375	Not supported
H8	Waiting time → Patient loyalty	−0.034	−1.494	0.136	Not supported
H9	Patient satisfaction → Patient loyalty	0.527	10.174	0.000	Supported***

Note(s): Patient satisfaction R² = 0.836 and Patient loyalty R² = 0.847

***Significance level is 99.9%, p-value < 0.001, t-value ± 3.09

**Significance level is 99%, p-value < 0.01, t-value ± 2.326

* Significance level is 95%, p-value < 0.05, t-value ± 1.645

Source(s): Table 3 by authors

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