Hypotheses testing H10–H13 mediation test—H10-H13
| Hypothesis | Β | t-value* | P-value | Decision | |
|---|---|---|---|---|---|
| Step (1) direct effect without mediator | |||||
| H10 | Perceived service quality → Patient loyalty | 0.230 | 4.654 | 0.000 | Go to step (2) |
| H11 | Trust → Patient loyalty | 0.630 | 13.566 | 0.000 | Go to step (2) |
| H12 | Price → Patient loyalty | 0.095 | 3.184 | 0.002 | Go to step (2) |
| H13 | Waiting time → Patient loyalty | −0.046 | 1.790 | 0.074 | No mediation |
| Step (2) indirect effect = Independent to mediator. Mediator to dependent | |||||
| H10 | Perceived service quality → Patient loyalty | 0.194 | 6.404 | 0.000 | Go to step (3) |
| H11 | Trust → Patient loyalty | 0.315 | 7.502 | 0.000 | Go to step (3) |
| H12 | Price → Patient loyalty | 0.011 | 0.698 | 0.486 | No mediation |
| Step (3) total effect = Indirect effect + independent to dependent | |||||
| H10 | Perceived service quality → Patient loyalty | 0.230 | 4.583 | 0.000 | Go to step (4) |
| H11 | Trust → Patient loyalty | 0.630 | 13.645 | 0.000 | Go to step (4) |
| Step (4) VAF = Indirect effect/total effect | |||||
| H10 | Perceived service quality → Patient loyalty | 0.194/0.230 = 0.843 | Full mediation | ||
| H11 | Trust → Patient loyalty | 0.315/0.630 = 0.500 | Partial mediation | ||
| Hypothesis | Β | Decision | |||
|---|---|---|---|---|---|
| Perceived service quality → Patient loyalty | 0.230 | 4.654 | 0.000 | Go to step (2) | |
| Trust → Patient loyalty | 0.630 | 13.566 | 0.000 | Go to step (2) | |
| Price → Patient loyalty | 0.095 | 3.184 | 0.002 | Go to step (2) | |
| Waiting time → Patient loyalty | −0.046 | 1.790 | 0.074 | No mediation | |
| Perceived service quality → Patient loyalty | 0.194 | 6.404 | 0.000 | Go to step (3) | |
| Trust → Patient loyalty | 0.315 | 7.502 | 0.000 | Go to step (3) | |
| Price → Patient loyalty | 0.011 | 0.698 | 0.486 | No mediation | |
| Perceived service quality → Patient loyalty | 0.230 | 4.583 | 0.000 | Go to step (4) | |
| Trust → Patient loyalty | 0.630 | 13.645 | 0.000 | Go to step (4) | |
| Perceived service quality → Patient loyalty | 0.194/0.230 = 0.843 | Full mediation | |||
| Trust → Patient loyalty | 0.315/0.630 = 0.500 | Partial mediation | |||
Note(s): *Two-tail hypotheses testing was applied in the mediation test
Source(s): Table 4 by authors
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