Table 1

Hypothesis testing

Original sample (O)Sample mean (M)Standard deviation (STDEV)T-statistics (|O/STDEV|)LCIHCIp-values
Manager’s experience → Customer acquisition0.3490.3500.0854.0790.1820.5130.000
Service concept → Customer acquisition0.3380.3410.0824.0970.1770.4990.000
Manager’s experience*Service concept → Customer acquisition0.2670.2600.0664.0710.1150.3730.000

Source(s): Table by author

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