Table 2 The empirical results of BN... | Emerald Publishing

Table 2

The empirical results of BN

	Assurance	Empathy	Reliability	Responsiveness	Tangibility
Control tower	−0.0736	−0.0485	0.0346	−0.0154	0.0401
AI	0.0268	0.0763	0.1344**	0.0857*	0.0861*
Cloud computing	0.0853*	0.1894*	0.1822**	0.0587	0.1137**
IoT	0.319***	−0.007	0.0887*	−0.0586	0.0318
Digital avatars	−0.0762*	0.0632	0.0459	−0.0076	−0.0106
Augmented reality	−0.0694	0.169**	0.0399	0.00289	−0.037
Virtual reality	0.036	0.0994*	0.0995*	0.124**	0.101*

	Assurance	Empathy	Reliability	Responsiveness	Tangibility
Control tower	−0.0736	−0.0485	0.0346	−0.0154	0.0401
AI	0.0268	0.0763	0.1344**	0.0857*	0.0861*
Cloud computing	0.0853*	0.1894*	0.1822**	0.0587	0.1137**
IoT	0.319***	−0.007	0.0887*	−0.0586	0.0318
Digital avatars	−0.0762*	0.0632	0.0459	−0.0076	−0.0106
Augmented reality	−0.0694	0.169**	0.0399	0.00289	−0.037
Virtual reality	0.036	0.0994*	0.0995*	0.124**	0.101*

Note(s): *p-value<0.1, **p-value<0.05, ***p-value<0.01, italic values are nonsignificant

Source(s): Table created by authors