Creating the CCSQ-18 scores
| Scale | Average these items |
|---|---|
| General satisfaction | 3, 17 |
| Technical quality | 2, 4, 6, 14 |
| Interpersonal manner | 10, 11 |
| Communication | 1, 13 |
| Financial aspects | 5, 7 |
| Time spent with professional | 12, 15 |
| Accessibility and convenience | 8, 9, 16, 18 |
| Scale | Average these items |
|---|---|
| General satisfaction | 3, 17 |
| Technical quality | 2, 4, 6, 14 |
| Interpersonal manner | 10, 11 |
| Communication | 1, 13 |
| Financial aspects | 5, 7 |
| Time spent with professional | 12, 15 |
| Accessibility and convenience | 8, 9, 16, 18 |
Source(s): Author’s own research
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