Table 1

Measurement Items and factor loadings

Measurement itemsMean (S.E.)R2St. Factor loadingUnst. Factor loadingSe
Negative disconfirmation
To what extent do you think [ESM] should mainly be used to talk about …. a–––––
The next questions are about how you think [ESM] is currently being used. At this point, is [ESM] mainly used to talk about … a–––––
Opportunities – Threats0.41 (0.06)0.430.6591.000b 
Gains – Losses0.18 (0.06)0.380.6190.8930.09
Solutions – Problems0.62 (0.07)0.370.6111.0260.10
Positive events – Negative events−0.01 (0.06)0.290.5410.8260.09
Negativity Bias
I think communication on [ESM] is generally skewed toward the negative rather than the positive2.76 (0.05)0.630.7951.000b 
In my opinion, communication on [ESM] is disproportionally about problems within [company]2.71 (0.05)0.710.8431.0450.06
I think communication on [ESM] is overflowed with obstacles3.17 (0.06)0.510.7121.0770.07
Accountability
I am worried that online, I appear less professional than offline2.86 (0.05)0.560.7451.000b 
I fear that other organizational members might misinterpret my online communication3.31 (0.07)0.600.7751.1640.06
I am anxious about not knowing who may be viewing my online communication2.84 (0.06)0.760.8691.2530.06
I am worried that I will be held accountable for something I communicated online2.97 (0.07)0.700.8341.2590.06
Social Support
I receive help and support from my coworkers5.82 (0.04)0.630.7951.000b 
I feel I am accepted in my workgroup5.87 (0.04)0.750.8681.0890.05
My coworkers are understanding if I have a bad day5.31 (0.05)0.510.7120.9970.05
My coworkers back me up when I need it5.23 (0.05)0.730.8561.2060.05
I feel comfortable with my coworkers5.85 (0.04)0.750.8671.0720.05

Note(s): All factor loadings are significant at p < 0.05. aThese statements represent the prompts to inquire about expectations and usage perceptions. The factor loadings are based on the difference scores taken from the semantic differentials listed here. bUnit loading indicator constrained to 1

Source(s): Authors’ own work

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