Table 1

Factor loading, composite reliability (CR), average variance extracted (AVE), correlation matrix, and squared correlations among constructs (participants)

ConstructFactor loadingsCRAVECorrelation matrix
12345678910
0.550.580.600.550.610.650.690.760.790.50
1. Staff0.68–0.850.830.551.000.300.350.400.060.380.120.130.140.26
2. Contact with Physical Environment0.68–0.820.810.580.551.000.490.480.160.260.260.230.220.26
3. Contact with Other Participants0.72–0.810.960.600.590.701.000.320.110.130.190.100.080.12
4. Service Failures and Recovery0.66–0.810.780.550.630.690.571.000.090.290.210.280.300.38
5. Food0.74–0.820.750.610.240.400.330.301.000.200.120.320.300.22
6. Fun0.72–0.910.850.650.620.510.360.540.451.000.120.250.270.55
7. Safety0.61–0.970.810.690.350.510.440.460.340.341.000.170.180.17
8. Complementary Services Satisfaction0.81–0.910.910.760.360.480.320.53*0.57**0.500.41*1.000.480.32
9. Sport Child Camp Satisfaction0.84–0.970.920.790.370.47−0.28*0.55**0.55**0.520.43**0.691.000.30
10. Behavioural Intentions0.69–0.740.750.500.510.510.350.62*0.470.74**0.410.570.551.00

Note(s): *p < 0.05; **p < 0.01. Correlations reported in the lower triangle. Squared correlations depicted in the upper triangle; Model Fit [χ2(389) = 882.824 (p < 0.000), χ./df = 2.27, TLI = 0.88, CFI = 0.90, GFI = 0.82, RMSEA = 0.07]

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