Table 2 Summary of the structural model...

Table 2

Summary of the structural model (participants)

Hypotheses	Path	Supported?	β
H1a		Partially
	Staff → Complementary Services Satisfaction		−0.03
	Contact With Physical Environmental → Complementary Services Satisfaction		0.06
	Contact With Other Participants → Complementary Services Satisfaction		−0.17
	Service Failures and Recovery → Complementary Services Satisfaction		0.33*
	Food → Complementary Services Satisfaction		0.37**
	Fun → Complementary Services Satisfaction		0.14
	Safety → Complementary Services Satisfaction		0.20**
H1b		Partially
	Staff → Sport Child Camp Satisfaction		−0.03
	Contact With Physical Environmental → Sport Child Camp Satisfaction		0.06
	Contact With Other Participants → Sport Child Camp Satisfaction		−0.24*
	Service Failures and Recovery → Sport Child Camp Satisfaction		0.39**
	Food → Sport Child Camp Satisfaction		0.33**
	Fun → Sport Child Camp Satisfaction		0.15
	Safety → Sport Child Camp Satisfaction		0.25**
H3		Partially
	Staff → Behavioural Intentions		−0.05
	Contact With Physical Environmental → Behavioural Intentions		−0.05
	Contact With Other Participants → Behavioural Intentions		−0.09
	Service Failures and Recovery → Behavioural Intentions		0.34*
	Food → Behavioural Intentions		0.05
	Fun → Behavioural Intentions		0.53*
	Safety → Behavioural Intentions		0.16
H5a	Complementary Services Satisfaction → Behavioural Intentions	No	0.09
H5b	Sport Child Camp Satisfaction → Behavioural Intentions	No	−0.01

Hypotheses	Path	Supported?	β
H1a		Partially
	Staff → Complementary Services Satisfaction		−0.03
	Contact With Physical Environmental → Complementary Services Satisfaction		0.06
	Contact With Other Participants → Complementary Services Satisfaction		−0.17
	Service Failures and Recovery → Complementary Services Satisfaction		0.33*
	Food → Complementary Services Satisfaction		0.37**
	Fun → Complementary Services Satisfaction		0.14
	Safety → Complementary Services Satisfaction		0.20**
H1b		Partially
	Staff → Sport Child Camp Satisfaction		−0.03
	Contact With Physical Environmental → Sport Child Camp Satisfaction		0.06
	Contact With Other Participants → Sport Child Camp Satisfaction		−0.24*
	Service Failures and Recovery → Sport Child Camp Satisfaction		0.39**
	Food → Sport Child Camp Satisfaction		0.33**
	Fun → Sport Child Camp Satisfaction		0.15
	Safety → Sport Child Camp Satisfaction		0.25**
H3		Partially
	Staff → Behavioural Intentions		−0.05
	Contact With Physical Environmental → Behavioural Intentions		−0.05
	Contact With Other Participants → Behavioural Intentions		−0.09
	Service Failures and Recovery → Behavioural Intentions		0.34*
	Food → Behavioural Intentions		0.05
	Fun → Behavioural Intentions		0.53*
	Safety → Behavioural Intentions		0.16
H5a	Complementary Services Satisfaction → Behavioural Intentions	No	0.09
H5b	Sport Child Camp Satisfaction → Behavioural Intentions	No	−0.01

Explained variance
Complementary Services Satisfaction	R² = 0.53
Sport Child Camp Satisfaction	R² = 0.56
Behavioural Intentions	R² = 0.66

Note(s): *p < 0.05; **p < 0.01; Model fit [χ²(358) = 753.090 (p < 0.000), χ./df = 2.1, TLI = 0.90, CFI = 0.91, GFI = 0.84, RMSEA = 0.07]

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