Table 3 Factor loading, composite...

Table 3

Factor loading, composite reliability (CR), average variance extracted (AVE), correlation matrix, and squared correlations among constructs (parents)

Construct	Factor loadings	CR	AVE	Correlation matrix
				1	2	3	4	5	6	7	8	9	10	11
				0.67	0.69	0.65	0.53	0.83	0.67	0.71	0.99	0.67	0.76	0.68
1. Management Commitment to Service Quality	0.77–0.87	0.89	0.67	1.00	0.72	0.29	0.35	0.16	0.50	0.15	0.48	0.38	0.59	0.66
2. Staff	0.77–0.90	0.93	0.69	0.85	1.00	0.25	0.50	0.17	0.66	0.17	0.44	0.42	0.58	0.64
3. Activities Program	0.76–0.85	0.79	0.65	0.54	0.50	1.00	0.14	0.07	0.13	0.04	0.08	0.10	0.30	0.16
4. Contact with Physical Environment	0.69–0.82	0.85	0.53	0.59	0.71	0.37	1.00	0.42	0.72	0.17	0.29	0.34	0.38	0.25
5. Contact with other Participants	0.87–0.94	0.95	0.83	0.40	0.41	0.27	0.65	1.00	0.32	0.04	0.07	0.12	0.14	0.05
6. Service Failures and Recovery	0.78–0.85	0.86	0.67	0.71	0.81	0.36	0.85	0.57	1.00	0.16	0.32	0.34	0.44	0.40
7. Food	0.74–0.92	0.88	0.71	0.39	0.41	0.19	0.41	0.19	0.40	1.00	0.13	0.62	0.14	0.24
8. Safety	0.98–0.99	0.99	0.99	0.69	0.66	0.29	0.54	0.26	0.57	0.36	1.00	0.27	0.25	0.36
9. Complementary Services Satisfaction	0.68–0.88	0.86	0.67	0.62*	0.65*	0.31	0.58	0.34	0.58	0.79**	0.52	1.00	0.45	0.42
10. Sport Child Camp Satisfaction	0.81–0.91	0.90	0.76	0.77**	0.76	0.55	0.62*	0.38	0.66	0.38	0.50*	0.67	1.00	0.49
11. Behavioural Intentions	0.78–0.87	0.86	0.68	0.81*	0.80*	0.40	0.50	0.23	0.63	0.49	0.60	0.65	0.70	1.00

Construct	Factor loadings	CR	AVE	Correlation matrix
				1	2	3	4	5	6	7	8	9	10	11
				0.67	0.69	0.65	0.53	0.83	0.67	0.71	0.99	0.67	0.76	0.68
1. Management Commitment to Service Quality	0.77–0.87	0.89	0.67	1.00	0.72	0.29	0.35	0.16	0.50	0.15	0.48	0.38	0.59	0.66
2. Staff	0.77–0.90	0.93	0.69	0.85	1.00	0.25	0.50	0.17	0.66	0.17	0.44	0.42	0.58	0.64
3. Activities Program	0.76–0.85	0.79	0.65	0.54	0.50	1.00	0.14	0.07	0.13	0.04	0.08	0.10	0.30	0.16
4. Contact with Physical Environment	0.69–0.82	0.85	0.53	0.59	0.71	0.37	1.00	0.42	0.72	0.17	0.29	0.34	0.38	0.25
5. Contact with other Participants	0.87–0.94	0.95	0.83	0.40	0.41	0.27	0.65	1.00	0.32	0.04	0.07	0.12	0.14	0.05
6. Service Failures and Recovery	0.78–0.85	0.86	0.67	0.71	0.81	0.36	0.85	0.57	1.00	0.16	0.32	0.34	0.44	0.40
7. Food	0.74–0.92	0.88	0.71	0.39	0.41	0.19	0.41	0.19	0.40	1.00	0.13	0.62	0.14	0.24
8. Safety	0.98–0.99	0.99	0.99	0.69	0.66	0.29	0.54	0.26	0.57	0.36	1.00	0.27	0.25	0.36
9. Complementary Services Satisfaction	0.68–0.88	0.86	0.67	0.62*	0.65*	0.31	0.58	0.34	0.58	0.79**	0.52	1.00	0.45	0.42
10. Sport Child Camp Satisfaction	0.81–0.91	0.90	0.76	0.77**	0.76	0.55	0.62*	0.38	0.66	0.38	0.50*	0.67	1.00	0.49
11. Behavioural Intentions	0.78–0.87	0.86	0.68	0.81*	0.80*	0.40	0.50	0.23	0.63	0.49	0.60	0.65	0.70	1.00

Note(s): *p < 0.05; **p < 0.01. Correlations reported in the lower triangle. Squared correlations depicted in the upper triangle. Model Fit [χ²(600) = 1370.009 (p < 0.000), χ./df = 2.28, TLI = 0.89, CFI = 0.91, GFI = 0.77, RMSEA = 0.08]

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