Table 4 Summary of the structural model...

Table 4

Summary of the structural model (parents)

Hypotheses	Path	Supported?	β
H2a		Partially
	Management Commitment to Service Quality → Complementary Services Satisfaction		0.25*
	Staff → Complementary Services Satisfaction		0.27*
	Activities Program → Complementary Services Satisfaction		−0.08
	Contact With Physical Environmental → Complementary Services Satisfaction		0.26
	Contact With Other Participants → Complementary Services Satisfaction		0.02
	Service Failures and Recovery → Complementary Services Satisfaction		−0.26
	Food → Complementary Services Satisfaction		0.62**
	Safety → Complementary Services Satisfaction		−0.02
H2b		Partially
	Management Commitment to Service Quality → Sport Child Camp Satisfaction		0.56**
	Staff → Sport Child Camp Satisfaction		0.27
	Activities Program → Sport Child Camp Satisfaction		0.11
	Contact With Physical Environmental → Sport Child Camp Satisfaction		0.38**
	Contact With Other Participants → Sport Child Camp Satisfaction		−0.07
	Service Failures and Recovery → Sport Child Camp Satisfaction		−0.20
	Food → Sport Child Camp Satisfaction		0.14
	Safety → Sport Child Camp Satisfaction		−0.18*
H4		Partially
	Management Commitment to Service Quality → Behavioural Intentions		0.41*
	Staff → Behavioural Intentions		0.38*
	Activities Program → Behavioural Intentions		−0.08
	Contact With Physical Environmental → Behavioural Intentions		−0.16
	Contact With Other Participants → Behavioural Intentions		−0.10
	Service Failures and Recovery → Behavioural Intentions		0.06
	Food → Behavioural Intentions		0.05
	Safety → Behavioural Intentions		0.02
H6a	Complementary Services Satisfaction → Behavioural Intentions	No	0.06
H6b	Sport Child Camp Satisfaction → Behavioural Intentions	No	0.14

Hypotheses	Path	Supported?	β
H2a		Partially
	Management Commitment to Service Quality → Complementary Services Satisfaction		0.25*
	Staff → Complementary Services Satisfaction		0.27*
	Activities Program → Complementary Services Satisfaction		−0.08
	Contact With Physical Environmental → Complementary Services Satisfaction		0.26
	Contact With Other Participants → Complementary Services Satisfaction		0.02
	Service Failures and Recovery → Complementary Services Satisfaction		−0.26
	Food → Complementary Services Satisfaction		0.62**
	Safety → Complementary Services Satisfaction		−0.02
H2b		Partially
	Management Commitment to Service Quality → Sport Child Camp Satisfaction		0.56**
	Staff → Sport Child Camp Satisfaction		0.27
	Activities Program → Sport Child Camp Satisfaction		0.11
	Contact With Physical Environmental → Sport Child Camp Satisfaction		0.38**
	Contact With Other Participants → Sport Child Camp Satisfaction		−0.07
	Service Failures and Recovery → Sport Child Camp Satisfaction		−0.20
	Food → Sport Child Camp Satisfaction		0.14
	Safety → Sport Child Camp Satisfaction		−0.18*
H4		Partially
	Management Commitment to Service Quality → Behavioural Intentions		0.41*
	Staff → Behavioural Intentions		0.38*
	Activities Program → Behavioural Intentions		−0.08
	Contact With Physical Environmental → Behavioural Intentions		−0.16
	Contact With Other Participants → Behavioural Intentions		−0.10
	Service Failures and Recovery → Behavioural Intentions		0.06
	Food → Behavioural Intentions		0.05
	Safety → Behavioural Intentions		0.02
H6a	Complementary Services Satisfaction → Behavioural Intentions	No	0.06
H6b	Sport Child Camp Satisfaction → Behavioural Intentions	No	0.14

Explained variance
Complementary Services Satisfaction	R² = 0.82
Sport Child Camp Satisfaction	R² = 0.73
Behavioural Intentions	R² = 0.75

Note(s): *p < 0.05; **p < 0.01; Model fit [χ²(601) = 1384.223 (p < 0.000), χ./df = 2.3, TLI = 0.89, CFI = 0.91, GFI = 0.77, RMSEA = 0.08]

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