Table A1 Factor loadings, composite...

Table A1

Factor loadings, composite reliability (CR) and average variance (AVE) of the model (parents and participants)

Constructs/Items		Participants			Parents
Participants	Parents	Loading	CR	AVE	Loading	CR	AVE
Management Commitment to Service Quality	Management Commitment to Service Quality		–	–		0.89	0.67
	The organization of the Sport Child Camp made sure that my son had fun	–			0.768
	The organization of the Sport Child Camp planned this event	–			0.780
	My son had fun along the Sport Child Camp	–			0.869
	My son was happy at the Sport Child Camp	–			0.860
Staff	Staff		0.83	0.55		0.93	0.69
The staff were fast	The staff were available to help my son	0.716			0.808
The staff always helped me	The staff treated my student with courtesy	0.849			0.804
The staff were respectful	The staff allowed my son to do the activities according to their abilities	0.681			0.845
The staff were understanding with me	The staff were understanding with my son	0.713			0.905
	The staff corrected the mistakes made by my son	–			0.774
	The communication from the Sport Child Camp organization to me, was taken care of	–			0.844
Activities Program	Activities Program					0.79	0.65
	At the Sport Child Camp, my son was able to try new activities				0.854
	At the Sport Child Camp, my son was able to meet new sport modalities				0.762
Contact with Physical Environment	Contact with Physical Environment		0.81	0.58		0.85	0.53
The Sport Child Camp kept the facilities clean	The Sport Child Camp kept the facilities clean	0.778			0.694
The Sport Child Camp had attractive facilities	The Sport Child Camp has had attractive facilities	822			0.713
The Sport Child Camp had comfortable changing rooms	The Sport Child Camp had comfortable changing rooms	0.680			0.685
	The Sport Child Camp kept the W.C. clean	–			0.705
	The facilities and equipment always worked				0.824
Contact with other Participants	Contact with other Participants		0.96	0.60		0.95	0.83
The participants supported each other	The participants supported each other	0.767			0.874
The participants gave each other constructive opinions	The participants gave each other constructive opinions	0.811			0.936
The participants encouraged each other	The participants encouraged each other	0.804			0.923
The participants worried about each other	The participants worried about each other	0.723			0.915
Service Failures and Recovery	Service Failures and Recovery		0.78	0.55		0.86	0.67
Overall, there were no failures in the Sport Child Camp	Overall, there were no failures in the Sport Child Camp	0.656			0.776
Overall, when there were failures, the problem was quickly resolved	Overall, when there were failures, the problem was quickly resolved	0.807			0.836
Overall, the organization of the Sport Child Camp was able to predict the problems and made the necessary decisions to avoid them	Overall, the organization of the Sport Child Camp was able to predict the problems and made the necessary decisions to avoid them	0.739			0.845
Food	Food		0.75	0.61		0.88	0.71
The Sport Child Camp gave me a quality feed	The Sport Child Camp gave to my son a quality feed	0.815			0.918
The Sport Child Camp gave me a variety of food	The Sport Child Camp gave to my son a variety of food	0.741			0.854
	The Sport Child Camp gave to my son a feed in the amount he needed				0.738
Fun	Fun		0.85	0.65		–	–
I had fun along the Sport Child Camp	–	0.719			–
I was happy at the Sport Child Camp	–	0.908			–
Overall, I enjoyed participating in the Sport Child Camp	–	0.782			–
Safety	Safety		0.81	0.69		0.99	0.99
I felt safe staying at this Sport Child Camp, despite of COVID-19	The organization complied with National Health Institution recommendations	0.609			0.989
The organization complied with National Health Institution recommendations	The measures to prevent and control the COVID-19 virus were clear	0.967			0.998
The staff were protected		0.663
Complementary Services Satisfaction	Complementary Services Satisfaction		0.91	0.76		0.86	0.67
I am satisfied with the other services (e.g. food, staff, facilities) that I experienced in this Sport Child Camp	I am satisfied with the other services (e.g. food, staff, facilities) that my son experienced in this Sport Child Camp	0.902			0.875
I am happy with the other services (e.g. food, staff, facilities) that I experienced in this Sport Child Camp	I am happy with the other services (e.g. food, staff, facilities) that my son experienced in this Sport Child Camp	0.912			0.879
I am fascinated by the other services (e.g. food, staff, facilities) that I experienced in this Sport Child Camp	I am fascinated by the other services (e.g. food, staff, facilities) that my son experienced in this Sport Child Camp	0.805			0.680
Sport Child Camp Satisfaction	Sport Child Camp Satisfaction		0.92	0.79		0.90	0.76
I am satisfied with program of activities of this Sport Child Camp	I am satisfied with program of activities of this Sport Child Camp	0.861			0.887
I am happy with program of activities of this Sport Child Camp	I am happy with program of activities of this Sport Child Camp	0.970			0.908
I am excited about this Sport Child Camp's program of activities	I am excited about this Sport Child Camp's program of activities	0.838			0.813
Behavioural Intentions	Behavioural Intentions		0.75	0.50		0.86	0.68
The probability that I will participate again in this Sport Child Camp is	The probability of my son will participate again in this Sport Child Camp is	0.689			0.783
The probability that I would recommend Sport Child Camp to a friend is	The probability of me recommending this Sport Child Camp to a friend is	0.704			0.820
If I could go back, the probability of choosing the same Sport Child Camp would be	If I could go back, the probability of me choosing the same Sport Child Camp would be	0.738			0.866

Constructs/Items		Participants			Parents
Participants	Parents	Loading	CR	AVE	Loading	CR	AVE
Management Commitment to Service Quality	Management Commitment to Service Quality		–	–		0.89	0.67
	The organization of the Sport Child Camp made sure that my son had fun	–			0.768
	The organization of the Sport Child Camp planned this event	–			0.780
	My son had fun along the Sport Child Camp	–			0.869
	My son was happy at the Sport Child Camp	–			0.860
Staff	Staff		0.83	0.55		0.93	0.69
The staff were fast	The staff were available to help my son	0.716			0.808
The staff always helped me	The staff treated my student with courtesy	0.849			0.804
The staff were respectful	The staff allowed my son to do the activities according to their abilities	0.681			0.845
The staff were understanding with me	The staff were understanding with my son	0.713			0.905
	The staff corrected the mistakes made by my son	–			0.774
	The communication from the Sport Child Camp organization to me, was taken care of	–			0.844
Activities Program	Activities Program					0.79	0.65
	At the Sport Child Camp, my son was able to try new activities				0.854
	At the Sport Child Camp, my son was able to meet new sport modalities				0.762
Contact with Physical Environment	Contact with Physical Environment		0.81	0.58		0.85	0.53
The Sport Child Camp kept the facilities clean	The Sport Child Camp kept the facilities clean	0.778			0.694
The Sport Child Camp had attractive facilities	The Sport Child Camp has had attractive facilities	822			0.713
The Sport Child Camp had comfortable changing rooms	The Sport Child Camp had comfortable changing rooms	0.680			0.685
	The Sport Child Camp kept the W.C. clean	–			0.705
	The facilities and equipment always worked				0.824
Contact with other Participants	Contact with other Participants		0.96	0.60		0.95	0.83
The participants supported each other	The participants supported each other	0.767			0.874
The participants gave each other constructive opinions	The participants gave each other constructive opinions	0.811			0.936
The participants encouraged each other	The participants encouraged each other	0.804			0.923
The participants worried about each other	The participants worried about each other	0.723			0.915
Service Failures and Recovery	Service Failures and Recovery		0.78	0.55		0.86	0.67
Overall, there were no failures in the Sport Child Camp	Overall, there were no failures in the Sport Child Camp	0.656			0.776
Overall, when there were failures, the problem was quickly resolved	Overall, when there were failures, the problem was quickly resolved	0.807			0.836
Overall, the organization of the Sport Child Camp was able to predict the problems and made the necessary decisions to avoid them	Overall, the organization of the Sport Child Camp was able to predict the problems and made the necessary decisions to avoid them	0.739			0.845
Food	Food		0.75	0.61		0.88	0.71
The Sport Child Camp gave me a quality feed	The Sport Child Camp gave to my son a quality feed	0.815			0.918
The Sport Child Camp gave me a variety of food	The Sport Child Camp gave to my son a variety of food	0.741			0.854
	The Sport Child Camp gave to my son a feed in the amount he needed				0.738
Fun	Fun		0.85	0.65		–	–
I had fun along the Sport Child Camp	–	0.719			–
I was happy at the Sport Child Camp	–	0.908			–
Overall, I enjoyed participating in the Sport Child Camp	–	0.782			–
Safety	Safety		0.81	0.69		0.99	0.99
I felt safe staying at this Sport Child Camp, despite of COVID-19	The organization complied with National Health Institution recommendations	0.609			0.989
The organization complied with National Health Institution recommendations	The measures to prevent and control the COVID-19 virus were clear	0.967			0.998
The staff were protected		0.663
Complementary Services Satisfaction	Complementary Services Satisfaction		0.91	0.76		0.86	0.67
I am satisfied with the other services (e.g. food, staff, facilities) that I experienced in this Sport Child Camp	I am satisfied with the other services (e.g. food, staff, facilities) that my son experienced in this Sport Child Camp	0.902			0.875
I am happy with the other services (e.g. food, staff, facilities) that I experienced in this Sport Child Camp	I am happy with the other services (e.g. food, staff, facilities) that my son experienced in this Sport Child Camp	0.912			0.879
I am fascinated by the other services (e.g. food, staff, facilities) that I experienced in this Sport Child Camp	I am fascinated by the other services (e.g. food, staff, facilities) that my son experienced in this Sport Child Camp	0.805			0.680
Sport Child Camp Satisfaction	Sport Child Camp Satisfaction		0.92	0.79		0.90	0.76
I am satisfied with program of activities of this Sport Child Camp	I am satisfied with program of activities of this Sport Child Camp	0.861			0.887
I am happy with program of activities of this Sport Child Camp	I am happy with program of activities of this Sport Child Camp	0.970			0.908
I am excited about this Sport Child Camp's program of activities	I am excited about this Sport Child Camp's program of activities	0.838			0.813
Behavioural Intentions	Behavioural Intentions		0.75	0.50		0.86	0.68
The probability that I will participate again in this Sport Child Camp is	The probability of my son will participate again in this Sport Child Camp is	0.689			0.783
The probability that I would recommend Sport Child Camp to a friend is	The probability of me recommending this Sport Child Camp to a friend is	0.704			0.820
If I could go back, the probability of choosing the same Sport Child Camp would be	If I could go back, the probability of me choosing the same Sport Child Camp would be	0.738			0.866

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