Table 2.

Programmability of noncore service activities and associated risks

No.Noncore serviceUnit of measureAdditional executive actsRisk allocationElements for risk definition and sharingProgrammability of activities and tasks
1Management of the hospitalization unitInpatient unitYesYesMinimum guaranteed quantity, quantity-flexibility threshold, price, type of mattresses, type of other furnishings, cleaning frequency, qualitative details, sanctionsHigh
Low*
2Cleaning clothing and rental of furnishingsInpatient unitYesYesMinimum guaranteed quantity, quantity-flexibility threshold, price, type of clothes, cleaning frequency, sanctionsHigh
3Supply and sterilization of surgical instrumentsInpatient unit/ sterilization unitYesYesQuantity of required materials, quantity-flexibility threshold, price per unit, type of materials, cleaning substitution, sanctionsHigh
Low*
4Sanitization and cleaning of internal spacesSquare meterYesYesSpaces in square meters, price for square meter, type of materials, cleaning frequency by type of space, sanctionsHigh
Low*
5Disinfection, pest control serviceIntervention hoursYesYesMinimum guaranteed quantity, price, type of mattresses, type of other furnishings, cleaning frequency, sanctionsHigh
6Hospital catering for patients and employeesFood daysYesYesMinimum guaranteed quantity, quantity-flexibility threshold, price, type of mattresses, type of other furnishings, cleaning frequency, sanctionsHigh
7Security serviceIntervention hoursYesYesNumbers of hours and shifts, price per hour by type of service, the necessary qualifications for the personnel involved, sanctionsHigh
8Internal logistics serviceInpatient unitYesYesNumbers of hours and shifts, quantity-flexibility threshold, price per hour by type of unit, the necessary qualifications for the personnel involved, sanctionsHigh
Low*
9Reception service, call centerIntervention hoursYesYesNumbers of hours and shifts, price per hour by type of service, the necessary qualifications for the personnel involved, sanctionsHigh
10Maintenance green areasSquare meter of green spaceYesYesType of maintenance, maintenance plans by year, frequency, sanctionsHigh
11Management and maintenance of electrical systemsSquare meter/ number and type of object (e.g., elevators)YesYesTypes of materials, maintenance plans by object, price for MQ, type of other furnishings, maintenance frequency, sanctionsHigh
Low*
12Management and optimization of the energy serviceSquare meterYesYesMinimum guaranteed quantity, quantity flexibility threshold, price, type of mattresses, type of other furnishings, cleaning frequency, sanctionsHigh
Low*
13Maintenance buildingNot definedNoNoDifficulty in predicting the types of interventionsLow

Notes:

*In addition to the scheduled activities reported in Table 1, for services 1, 3, 4, 8, 11 and 12 the contract also provides for additional on-demand activities and other activities that are not indicated in the concession contract. These activities are remunerated separately and are also controlled differently from the main activities of the contract. These activities are characterized by low programmability. In fact, at the contractual level they have not been managed

Source: Authors’ elaboration

or Create an Account

Close Modal
Close Modal

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Please sign in to your personal account to gift article access.

Register

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses.

You have reached the limit of 10 links within a 30 day period.