Table 3.

Roles of the change agents across the different phases of the MAC process

Phases/AgentsControllerAIS specialistsIntegration teamHead of responsibility center/business unit
Pre-dealAssessor/analyzerAssessor/analyzer
Early integrationIntegration planner + data bridgeData integratorInformation requirerInformation provider
Full integrationChange directorExecutorCo-designerCo-designer
Source: Authors’ own creation

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