Interviewees' role, main activities and time in the company
| Interviewee | Main activities (as described by the respondent) | Year(s) in the company (up to Dec 2017) |
|---|---|---|
| Head of Formula | Development of food and drinks, implementation of formulas/brands at the sites | 4 |
| Formula Manager 1 | Responsible for the operations and the staff at one site | 10 |
| Formula Manager 2 | Covers the role of support and control in 12 different sites, including the supervision of site managers | 5 months |
| Formula Manager 3 | Responsible for 4 sites, develops improvement plans, helps and supervises site managers | 5 |
| Site Manager 1 | Responsible for 6 sites, supports and monitors site managers | 4 |
| Site Manager 2 | Covers the role of supports and administration in different sites, trains site managers and monitors staff | 5 |
| Site Manager 3 | Administration of 5 sites, manages staff, acts as an intermediary between university and company, improves operational plans | 4 |
| Operation Director | Supervision of district managers, monitors revenues, projects management, monitors contracts | 10 |
| Head of Events and Banqueting | Responsible for operations and sales of the events unit, responsible for festivals and events management | 8 months |
| Operations Manager | Management and planning of events, staff and material organization, monitors budget and revenues, responsible for hospitality and banqueting at the events | 3 (1 as Op Man) |
| Operations Manager: corporate catering | Responsible for corporate contracts, development of plans for corporate catering, staff management, customer support | 5 months |
| Sales Manager: school banqueting | Event organization and planning, preparation of sales offers, customer support | 2 |
| Operations Manager: school banqueting | Coordination of events, management of personal and materials, events logistics | 8 months |
| Integration Manager | Organizes, coordinates and manages the organization | 4 months |
| Application Manager | Responsible for the sales and supplies platform, cash points programming and revenues and sales tracking | 9 |
| Sales Director | Site sales and marketing and assortment. Consumer insights | 1 |
| Head of Facility Department | Responsible for store design and the concept development in the stores. Equipment maintenance (around 150 stores), insurance, car plan, lease contract, buildings rent contracts, constructions, etc. | 4 |
| Facility Employee | Responsible for the development and operational part of the sites, including materials, equipment and construction | 3 |
| Interviewee | Main activities (as described by the respondent) | Year(s) in the company (up to Dec 2017) |
|---|---|---|
| Head of Formula | Development of food and drinks, implementation of formulas/brands at the sites | 4 |
| Formula Manager 1 | Responsible for the operations and the staff at one site | 10 |
| Formula Manager 2 | Covers the role of support and control in 12 different sites, including the supervision of site managers | 5 months |
| Formula Manager 3 | Responsible for 4 sites, develops improvement plans, helps and supervises site managers | 5 |
| Site Manager 1 | Responsible for 6 sites, supports and monitors site managers | 4 |
| Site Manager 2 | Covers the role of supports and administration in different sites, trains site managers and monitors staff | 5 |
| Site Manager 3 | Administration of 5 sites, manages staff, acts as an intermediary between university and company, improves operational plans | 4 |
| Operation Director | Supervision of district managers, monitors revenues, projects management, monitors contracts | 10 |
| Head of Events and Banqueting | Responsible for operations and sales of the events unit, responsible for festivals and events management | 8 months |
| Operations Manager | Management and planning of events, staff and material organization, monitors budget and revenues, responsible for hospitality and banqueting at the events | 3 (1 as Op Man) |
| Operations Manager: corporate catering | Responsible for corporate contracts, development of plans for corporate catering, staff management, customer support | 5 months |
| Sales Manager: school banqueting | Event organization and planning, preparation of sales offers, customer support | 2 |
| Operations Manager: school banqueting | Coordination of events, management of personal and materials, events logistics | 8 months |
| Integration Manager | Organizes, coordinates and manages the organization | 4 months |
| Application Manager | Responsible for the sales and supplies platform, cash points programming and revenues and sales tracking | 9 |
| Sales Director | Site sales and marketing and assortment. Consumer insights | 1 |
| Head of Facility Department | Responsible for store design and the concept development in the stores. Equipment maintenance (around 150 stores), insurance, car plan, lease contract, buildings rent contracts, constructions, etc. | 4 |
| Facility Employee | Responsible for the development and operational part of the sites, including materials, equipment and construction | 3 |
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