Table 2

Hypotheses testing

HypothesisRelationshipStd. BetaStd. Devt-valuep-valueBCI LLBCI ULf2Decision
H1Effort Expectancy → REQ0.1610.0325.053p < 0.0010.1100.2140.04Supported
H2Performance Expectancy → REQ0.3270.0369.105p < 0.0010.2690.3860.13Supported
H3Technology Anxiety → REQ−0.0830.0243.513p < 0.001−0.120−0.0420.02Supported
H4Positive Emotions → REQ0.3380.0379.255p < 0.0010.2770.3990.15Supported
H5Subjective Norms → REQ0.0930.0293.2650.0010.0460.1390.02Supported

Note(s): REQ = willingness to use SR for making service requests; f2 = effect size

Source(s): Authors’ own creation

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