Hypotheses testing
| Hypothesis | Relationship | Std. Beta | Std. Dev | t-value | p-value | BCI LL | BCI UL | f2 | Decision |
|---|---|---|---|---|---|---|---|---|---|
| H1 | Effort Expectancy → REQ | 0.161 | 0.032 | 5.053 | p < 0.001 | 0.110 | 0.214 | 0.04 | Supported |
| H2 | Performance Expectancy → REQ | 0.327 | 0.036 | 9.105 | p < 0.001 | 0.269 | 0.386 | 0.13 | Supported |
| H3 | Technology Anxiety → REQ | −0.083 | 0.024 | 3.513 | p < 0.001 | −0.120 | −0.042 | 0.02 | Supported |
| H4 | Positive Emotions → REQ | 0.338 | 0.037 | 9.255 | p < 0.001 | 0.277 | 0.399 | 0.15 | Supported |
| H5 | Subjective Norms → REQ | 0.093 | 0.029 | 3.265 | 0.001 | 0.046 | 0.139 | 0.02 | Supported |
| Hypothesis | Relationship | Std. Beta | Std. Dev | BCI LL | BCI UL | Decision | |||
|---|---|---|---|---|---|---|---|---|---|
| Effort Expectancy → REQ | 0.161 | 0.032 | 5.053 | 0.110 | 0.214 | 0.04 | Supported | ||
| Performance Expectancy → REQ | 0.327 | 0.036 | 9.105 | 0.269 | 0.386 | 0.13 | Supported | ||
| Technology Anxiety → REQ | −0.083 | 0.024 | 3.513 | −0.120 | −0.042 | 0.02 | Supported | ||
| Positive Emotions → REQ | 0.338 | 0.037 | 9.255 | 0.277 | 0.399 | 0.15 | Supported | ||
| Subjective Norms → REQ | 0.093 | 0.029 | 3.265 | 0.001 | 0.046 | 0.139 | 0.02 | Supported |
Note(s): REQ = willingness to use SR for making service requests; f2 = effect size
Source(s): Authors’ own creation
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.