Table 1 Convergent and discriminant...

Table 1

Convergent and discriminant validity of measurement variables

Variables	CR	AVE	1	2	3	4	5
1. Technology Anxiety	0.876	0.704
2. Effort Expectancy	0.879	0.644	0.362
3. Performance Expectancy	0.871	0.628	0.129	0.737
4. Positive Emotions	0.875	0.583	0.094	0.651	0.780
5. REQ	0.873	0.632	0.197	0.729	0.850	0.836
6. Subjective Norms	0.745	0.503	0.367	0.401	0.497	0.537	0.516

Variables	CR	AVE	1	2	3	4	5
1. Technology Anxiety	0.876	0.704
2. Effort Expectancy	0.879	0.644	0.362
3. Performance Expectancy	0.871	0.628	0.129	0.737
4. Positive Emotions	0.875	0.583	0.094	0.651	0.780
5. REQ	0.873	0.632	0.197	0.729	0.850	0.836
6. Subjective Norms	0.745	0.503	0.367	0.401	0.497	0.537	0.516

Note(s): Willingness to use SR for making service requests abbreviated as REQ. Discriminant validity based on HTMT

Source(s): Authors’ own creation

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