Measurement items underpinning the latent variables
| Latent variables | Measurement items | Literature sources |
|---|---|---|
| Technology anxiety (i.e. anxiety towards service robots) | I will be scared to use service robots for making requests at the store | Tsai et al. (2019 |
| I will feel nervous about using service robot while making requests in the store | ||
| In general, I will feel uncomfortable interacting with a service robot at the store | ||
| Positive emotions | Using a robot for making service requests at the store will be enjoyable | Kim (2021) |
| It will be a pleasurable experience for me to use service robots for making requests in the store | ||
| I will be happy to ask for assistance from a service robot while shopping | ||
| I believe it will be fun to use service robots while making requests at the store | ||
| Overall, using service robots in the store for request making will be satisfying | ||
| Subjective norms | People who are close to me may influence my decision to use service robots for request making at stores | Venkatesh and Bala (2008) |
| For me asking for assistance from service robots while shopping will depend on the opinions of those whom I value | ||
| My family and friends would support the idea of using service robots for request making at the store | ||
| Effort expectancy | It will be easy for me to learn to use service robots for making requests in the store | Subero-Navarro et al. (2022) |
| Using service robots for request making in the store will be clear and understandable for me | ||
| It will be easy for me to use service robots for making requests while shopping | ||
| It will be easy for me to become proficient in using service robots for request making in the store | ||
| Performance expectancy | Using a service robot at the store to make requests will be useful to me | Subero-Navarro et al. (2022) |
| Using a service robot for making requests at the store will increase my chances of achieving my shopping goals | ||
| Using service robots for making requests will allow me to shop faster | ||
| Using service robots for request making at the store will help me shop more productively | ||
| Willingness to use SR for making service requests | I predict I will use service robots for making requests at the store | Osakwe et al. (2022), Venkatesh et al. (2012) |
| If available, there is a strong chance that I will ask for assistance from a service robot during my visit to the store | ||
| I could see myself using a service robot to make requests at the store | ||
| Using a service robot to make request at the store is something I would do |
| Latent variables | Measurement items | Literature sources |
|---|---|---|
| Technology anxiety (i.e. anxiety towards service robots) | I will be scared to use service robots for making requests at the store | |
| I will feel nervous about using service robot while making requests in the store | ||
| In general, I will feel uncomfortable interacting with a service robot at the store | ||
| Positive emotions | Using a robot for making service requests at the store will be enjoyable | |
| It will be a pleasurable experience for me to use service robots for making requests in the store | ||
| I will be happy to ask for assistance from a service robot while shopping | ||
| I believe it will be fun to use service robots while making requests at the store | ||
| Overall, using service robots in the store for request making will be satisfying | ||
| Subjective norms | People who are close to me may influence my decision to use service robots for request making at stores | |
| For me asking for assistance from service robots while shopping will depend on the opinions of those whom I value | ||
| My family and friends would support the idea of using service robots for request making at the store | ||
| Effort expectancy | It will be easy for me to learn to use service robots for making requests in the store | |
| Using service robots for request making in the store will be clear and understandable for me | ||
| It will be easy for me to use service robots for making requests while shopping | ||
| It will be easy for me to become proficient in using service robots for request making in the store | ||
| Performance expectancy | Using a service robot at the store to make requests will be useful to me | |
| Using a service robot for making requests at the store will increase my chances of achieving my shopping goals | ||
| Using service robots for making requests will allow me to shop faster | ||
| Using service robots for request making at the store will help me shop more productively | ||
| Willingness to use SR for making service requests | I predict I will use service robots for making requests at the store | |
| If available, there is a strong chance that I will ask for assistance from a service robot during my visit to the store | ||
| I could see myself using a service robot to make requests at the store | ||
| Using a service robot to make request at the store is something I would do |
Source(s): Authors’ own creation
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