Table 3 Measurement model Item Factor...

Table 3

Measurement model

Item	Factor loading	Composite reliability	AVE
Chatbot use intention (CUI)		0.939	0.795
CUI1	0.863
CUI2	0.922
CUI3	0.896
CUI4	0.885
Risk (PR)		0.913	0.723
PR1	0.828
PR2	0.878
PR3	0.834
PR4	0.861
Utilitarian (Uev)		0.926	0.758
Uev1	0.900
Uev2	0.883
Uev3	0.852
Uev4	0.846
Hedonic (Hev)		0.951	0.765
Hev1	0.866
Hev2	0.883
Hev3	0.833
Hev4	0.897
Hev5	0.881
Hev6	0.886
Social (Sev)		0.956	0.812
Sev1	0.891
Sev2	0.890
Sev3	0.919
Sev4	0.893
Sev5	0.911
Anthropomorphism (PA)		0.914	0.680
PA1	0.815
PA2	0.786
PA3	0.797
PA4	0.857
PA5	0.865
Intelligence (PI)		0.906	0.708
PI1	0.8038
PI2	0.8614
PI3	0.8719
PI4	0.8261

Item	Factor loading	Composite reliability	AVE
Chatbot use intention (CUI)		0.939	0.795
CUI1	0.863
CUI2	0.922
CUI3	0.896
CUI4	0.885
Risk (PR)		0.913	0.723
PR1	0.828
PR2	0.878
PR3	0.834
PR4	0.861
Utilitarian (Uev)		0.926	0.758
Uev1	0.900
Uev2	0.883
Uev3	0.852
Uev4	0.846
Hedonic (Hev)		0.951	0.765
Hev1	0.866
Hev2	0.883
Hev3	0.833
Hev4	0.897
Hev5	0.881
Hev6	0.886
Social (Sev)		0.956	0.812
Sev1	0.891
Sev2	0.890
Sev3	0.919
Sev4	0.893
Sev5	0.911
Anthropomorphism (PA)		0.914	0.680
PA1	0.815
PA2	0.786
PA3	0.797
PA4	0.857
PA5	0.865
Intelligence (PI)		0.906	0.708
PI1	0.8038
PI2	0.8614
PI3	0.8719
PI4	0.8261

Note(s): All loadings in Table 2 are significant at p < 0.01

Source(s): Table by the authors

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