Table 5 Assessment of the measurement...

Table 5

Assessment of the measurement model: principal components using varimax (orthogonal)

	α	ρc	AVE	Facilities	Staff	Quality	Satisfaction	Trust	Commitment	Loyalty
Facilities	0.83	0.84	0.63	0.78^†
Staff	0.86	0.74	0.59	0.26^‡	0.80
Quality	0.80	0.79	0.62	0.32	0.64	0.77
Satisfaction	0.86	0.84	0.65	0.40	0.46	0.47	0.79
Trust	0.79	0.69	0.86	0.35	0.52	0.51	0.60	0.93
Commitment	0.83	0.83	0.61	0.39	0.13	0.29	0.24	0.28	0.81
Loyalty	0.80	0.92	0.74	0.34	0.18	0.32	0.77	0.52	0.30	0.86

	α	ρc	AVE	Facilities	Staff	Quality	Satisfaction	Trust	Commitment	Loyalty
Facilities	0.83	0.84	0.63	0.78^†
Staff	0.86	0.74	0.59	0.26^‡	0.80
Quality	0.80	0.79	0.62	0.32	0.64	0.77
Satisfaction	0.86	0.84	0.65	0.40	0.46	0.47	0.79
Trust	0.79	0.69	0.86	0.35	0.52	0.51	0.60	0.93
Commitment	0.83	0.83	0.61	0.39	0.13	0.29	0.24	0.28	0.81
Loyalty	0.80	0.92	0.74	0.34	0.18	0.32	0.77	0.52	0.30	0.86

Note(s): α: Cronbach’s Alpha ρc: Composite reliability. AVE: Average Variance Extracted. ^†Square root of the AVE on the diagonal. ^‡Correlations between the constructs below the diagonal

Source(s): Authors' own elaboration

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