A comparison of the BSC perspectives in the two case studies
| Classic perspectives Kaplan and Norton (1992) | Case 1: Public research hospital (RH1) | Case 2: Private non-profit research hospital (RH2) | ||
|---|---|---|---|---|
| 2004 | 2012 | 2021 | 2003 | |
| 1. Financial | 1. Costs | 1. Resources | 1. Resources | 1. Institutional |
| 2. Internal processes | 2. Production | 2. Activities | 2. Activities | 2. Research |
| 3. Customers | 3. Efficiency | 3. Organisation | 3. Organisation | 3. Clinic |
| 4. Learning and growth | 4. Organisation and quality | 4. Quality, security and risk control | 4. Quality, security and risk control | 4. Teaching |
| 5. Research | 5. Research | 5. Renewal and development | ||
| 6. Appropriateness | ||||
| 7. Effectiveness | ||||
| 8. Efficiency | ||||
| Classic perspectives | Case 1: Public research hospital (RH1) | Case 2: Private non-profit research hospital (RH2) | ||
|---|---|---|---|---|
| 2004 | 2012 | 2021 | 2003 | |
| 1. Financial | 1. Costs | 1. Resources | 1. Resources | 1. Institutional |
| 2. Internal processes | 2. Production | 2. Activities | 2. Activities | 2. Research |
| 3. Customers | 3. Efficiency | 3. Organisation | 3. Organisation | 3. Clinic |
| 4. Learning and growth | 4. Organisation and quality | 4. Quality, security and risk control | 4. Quality, security and risk control | 4. Teaching |
| 5. Research | 5. Research | 5. Renewal and development | ||
| 6. Appropriateness | ||||
| 7. Effectiveness | ||||
| 8. Efficiency | ||||
Source(s): Authors’ work
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