Confirmatory factor analysis
| Construct and item | Convergent validity | Internal consistency or reliability | |||
|---|---|---|---|---|---|
| Factor loading | Average variance extracted | Cronbach's alpha | Composite reliability | ||
| Co-creation experience: personalization (PN) | 0.686 | 0.867 | 0.867 | ||
| PN1 | I co-create healthcare services | 0.832 | |||
| PN2 | I customize healthcare services as per my requirements | 0.834 | |||
| PN3 | I obtain patient-centric healthcare services through co-creation | 0.820 | |||
| Co-creation experience: relative advantage (RA) | 0.561 | 0.860 | 0.864 | ||
| RA1 | Co-creation enables me to receive better healthcare services | 0.690 | |||
| RA2 | Co-creation enables me to receive more creative healthcare services | 0.834 | |||
| RA3 | Co-creation enables me to receive more flexible healthcare services | 0.833 | |||
| RA4 | Co-creation enables me to receive higher quality healthcare services | 0.750 | |||
| RA5 | Co-creation enables me to receive healthcare services that better improves my health | 0.634 | |||
| Co-creation engagement (EN) | 0.535 | 0.818 | 0.820 | ||
| EN1 | I am attracted to co-creation in healthcare services | 0.663 | |||
| EN2 | I learn about co-creation in healthcare services | 0.664 | |||
| EN3 | I pay attention to co-creation in healthcare services | 0.824 | |||
| EN4 | I spend time on co-creation in healthcare services | 0.774 | |||
| Co-creation self-efficacy (SE) | 0.602 | 0.850 | 0.857 | ||
| SE1 | I know how to manage my health through co-creation of healthcare services | 0.762 | |||
| SE2 | I know the methods to prevent ill health through co-creation of healthcare services | 0.853 | |||
| SE3 | I know how to self-care through co-creation of healthcare services | 0.824 | |||
| SE4 | I know how to access health information through co-creation of healthcare services | 0.664 | |||
| Value co-creation behavior: participation behavior (PB) | 0.726 | 0.939 | 0.940 | ||
| PB4 | I actively communicate my needs and preferences to the healthcare professionals | 0.714 | |||
| PB8 | I collaboratively engage with healthcare professionals to ensure my health concerns were addressed | 0.854 | |||
| PB9 | I proactively share relevant information with the healthcare professionals to assist in my care | 0.894 | |||
| PB10 | I constructively participate in discussions with healthcare professionals regarding my treatment | 0.903 | |||
| PB11 | I consistently show respect and understanding during interactions with healthcare professionals | 0.904 | |||
| PB12 | I consciously refrain from displaying any negative or aggressive behavior towards healthcare professionals | 0.842 | |||
| Value co-creation behavior: citizenship behavior (CB) | 0.631 | 0.871 | 0.872 | ||
| CB1 | I speak positively about co-creation of healthcare services to others | 0.773 | |||
| CB2 | I recommend co-creation of healthcare services to my acquaintances | 0.853 | |||
| CB4 | I offer assistance to other patients when they sought to co-create healthcare services | 0.783 | |||
| CB7 | I encourage other patients to co-create healthcare services | 0.773 | |||
| Second-order construct | Model fit | ||||
| Co-creation experience | 0.551 | 0.709 | χ2/df = 2.659, GFI = 0.939, AGFI = 0.920, CFI = 0.969, IFI = 0.969, NFI = 0.951, TLI = 0.964, RMSEA = 0.053 | ||
| Personalization | 0.614 | ||||
| Relative advantage | 0.544 | ||||
| Value co-creation behavior | 0.696 | 0.887 | |||
| Participation behavior | 0.900 | ||||
| Citizenship behavior | 0.764 | ||||
| Construct and item | Convergent validity | Internal consistency or reliability | |||
|---|---|---|---|---|---|
| Factor loading | Average variance extracted | Cronbach's alpha | Composite reliability | ||
| 0.686 | 0.867 | 0.867 | |||
| PN1 | I co-create healthcare services | 0.832 | |||
| PN2 | I customize healthcare services as per my requirements | 0.834 | |||
| PN3 | I obtain patient-centric healthcare services through co-creation | 0.820 | |||
| 0.561 | 0.860 | 0.864 | |||
| RA1 | Co-creation enables me to receive better healthcare services | 0.690 | |||
| RA2 | Co-creation enables me to receive more creative healthcare services | 0.834 | |||
| RA3 | Co-creation enables me to receive more flexible healthcare services | 0.833 | |||
| RA4 | Co-creation enables me to receive higher quality healthcare services | 0.750 | |||
| RA5 | Co-creation enables me to receive healthcare services that better improves my health | 0.634 | |||
| 0.535 | 0.818 | 0.820 | |||
| EN1 | I am attracted to co-creation in healthcare services | 0.663 | |||
| EN2 | I learn about co-creation in healthcare services | 0.664 | |||
| EN3 | I pay attention to co-creation in healthcare services | 0.824 | |||
| EN4 | I spend time on co-creation in healthcare services | 0.774 | |||
| 0.602 | 0.850 | 0.857 | |||
| SE1 | I know how to manage my health through co-creation of healthcare services | 0.762 | |||
| SE2 | I know the methods to prevent ill health through co-creation of healthcare services | 0.853 | |||
| SE3 | I know how to self-care through co-creation of healthcare services | 0.824 | |||
| SE4 | I know how to access health information through co-creation of healthcare services | 0.664 | |||
| 0.726 | 0.939 | 0.940 | |||
| PB4 | I actively communicate my needs and preferences to the healthcare professionals | 0.714 | |||
| PB8 | I collaboratively engage with healthcare professionals to ensure my health concerns were addressed | 0.854 | |||
| PB9 | I proactively share relevant information with the healthcare professionals to assist in my care | 0.894 | |||
| PB10 | I constructively participate in discussions with healthcare professionals regarding my treatment | 0.903 | |||
| PB11 | I consistently show respect and understanding during interactions with healthcare professionals | 0.904 | |||
| PB12 | I consciously refrain from displaying any negative or aggressive behavior towards healthcare professionals | 0.842 | |||
| 0.631 | 0.871 | 0.872 | |||
| CB1 | I speak positively about co-creation of healthcare services to others | 0.773 | |||
| CB2 | I recommend co-creation of healthcare services to my acquaintances | 0.853 | |||
| CB4 | I offer assistance to other patients when they sought to co-create healthcare services | 0.783 | |||
| CB7 | I encourage other patients to co-create healthcare services | 0.773 | |||
| Co-creation experience | 0.551 | 0.709 | |||
| Personalization | 0.614 | ||||
| Relative advantage | 0.544 | ||||
| Value co-creation behavior | 0.696 | 0.887 | |||
| Participation behavior | 0.900 | ||||
| Citizenship behavior | 0.764 | ||||
Note(s): Nine items (six items from “value co-creation behavior: participation behavior” and three items from “value co-creation behavior: citizenship behavior”) with factor loadings below 0.70 were removed
Source(s): Authors' own compilation
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