Table 5 Results of the mediation...

Table 5

Results of the mediation analysis

	Direct effect	95% Confidence interval of the direct effect		p-value	Indirect effect via identification	95% Confidence interval of the direct effect		p-value
MSI → WTS	0.553	0.435	0.675	0.001	0.166	0.103	0.223	0.001

	Direct effect	95% Confidence interval of the direct effect		p-value	Indirect effect via identification	95% Confidence interval of the direct effect		p-value
MSI → WTS	0.553	0.435	0.675	0.001	0.166	0.103	0.223	0.001

Note(s): MSI = Member Satisfaction Index, WTS = Willingness to stay

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