Results of the structural model
| Relationship | Path coefficients | Confidence interval | Results | |
|---|---|---|---|---|
| H1 | Authenticity → CE | 0.184 | [0.085; 0.287] | Supported*** |
| H2 | Authenticity → Loyalty | 0.131 | [0.008; 0.254] | Supported* |
| H3 | Interactivity → CE | 0.256 | [0.165; 0.340] | Supported*** |
| H4 | Interactivity → Loyalty | 0.176 | [0.031; 0.307] | Supported* |
| H5 | Interactivity → Authenticity | 0.476 | [0.368; 0.577] | Supported*** |
| H6 | Involvement → CE | 0.465 | [0.355; 0.578] | Supported*** |
| H7 | Involvement → Loyalty | 0.408 | [0.266; 0.539] | Supported*** |
| H8 | CE → Loyalty | 0.192 | [0.053; 0.325] | Supported** |
| H9a | Authenticity → CE → Loyalty | 0.035 | [0.010; 0.066] | Supported* |
| H9b | Interactivity → CE → Loyalty | 0.049 | [0.012; 0.092] | Supported* |
| H9c | Involvement → CE → Loyalty | 0.089 | [0.024; 0.164] | Supported* |
| Relationship | Path coefficients | Confidence interval | Results | |
|---|---|---|---|---|
| Authenticity → CE | 0.184 | [0.085; 0.287] | Supported*** | |
| Authenticity → Loyalty | 0.131 | [0.008; 0.254] | Supported* | |
| Interactivity → CE | 0.256 | [0.165; 0.340] | Supported*** | |
| Interactivity → Loyalty | 0.176 | [0.031; 0.307] | Supported* | |
| Interactivity → Authenticity | 0.476 | [0.368; 0.577] | Supported*** | |
| Involvement → CE | 0.465 | [0.355; 0.578] | Supported*** | |
| Involvement → Loyalty | 0.408 | [0.266; 0.539] | Supported*** | |
| CE → Loyalty | 0.192 | [0.053; 0.325] | Supported** | |
| Authenticity → CE → Loyalty | 0.035 | [0.010; 0.066] | Supported* | |
| Interactivity → CE → Loyalty | 0.049 | [0.012; 0.092] | Supported* | |
| Involvement → CE → Loyalty | 0.089 | [0.024; 0.164] | Supported* |
Note(s): 95% percentile bootstrap confidence intervals (two-tailed)
Significant level *p < 0.05; **p < 0.01; ***p < 0.001
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