Table 3

Results of the structural model

RelationshipPath coefficientsConfidence intervalResults
H1Authenticity → CE0.184[0.085; 0.287]Supported***
H2Authenticity → Loyalty0.131[0.008; 0.254]Supported*
H3Interactivity → CE0.256[0.165; 0.340]Supported***
H4Interactivity → Loyalty0.176[0.031; 0.307]Supported*
H5Interactivity → Authenticity0.476[0.368; 0.577]Supported***
H6Involvement → CE0.465[0.355; 0.578]Supported***
H7Involvement → Loyalty0.408[0.266; 0.539]Supported***
H8CE → Loyalty0.192[0.053; 0.325]Supported**
H9aAuthenticity → CE → Loyalty0.035[0.010; 0.066]Supported*
H9bInteractivity → CE → Loyalty0.049[0.012; 0.092]Supported*
H9cInvolvement → CE → Loyalty0.089[0.024; 0.164]Supported*

Note(s): 95% percentile bootstrap confidence intervals (two-tailed)

Significant level *p < 0.05; **p < 0.01; ***p < 0.001

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