A summary of the articles that emerged from the last step of filtration (51 articles)
| # | Author | Title | Year | Keyword | Results | Methodology | Sample size |
|---|---|---|---|---|---|---|---|
| 1 | Lee, C.K.H. | How guest-host interactions affect consumer experiences in the SE: New evidence from a configurational analysis based on consumer reviews | 2022 | Authentic | Guests feel homeliness in the entire place, private and shared rooms as long as the host stays in the place. In private and shared rooms, guests care about host friendliness | Content analysis | 424,918 reviews |
| 2 | Ladegaard, I. | Strangers in the sheets: How Airbnb hosts overcome uncertainty | 2021 | Authentic | Hots's safety is major concern while hosting guests, the hosts run background checks before accepting the request and some of the guests turn out to be friends for real after their stay | Interviews | 40 |
| 3 | Kim, B., Kim, D. | Attracted to or locked in? Explaining consumer loyalty toward airbnb | 2020 | Authentic | Authentic experience, trust in Airbnb, and social benefits significantly affect affective commitment to Airbnb. While both social benefits and relative attractiveness play an important role in enhancing calculative commitment to Airbnb, price fairness is not significantly related to it | Survey | 158 |
| 4 | Richards, S., Brown, L., Dilettuso, A. | The Airbnb phenomenon: the resident's perspective | 2020 | Authentic | There is a clash between expectations for culture exchange and reiality, in barcelona Airbnb offers a business opportunity rather than a cultural exchange app, and a low cost option for guests, the residents of Barcelona feel pressures for local displacement, neighborhoods are losing their identity and prices increase for locals | Interviews | 17 |
| 5 | Zhang, J. | What's yours is mine: exploring customer voice on Airbnb using text-mining approaches | 2019 | Authentic | he topic modeling result suggests that Airbnb guests want to get to know and connect with the local community; thus, help from hosts on ways they can authentically experience the local community would be beneficial. In addition, the results suggest that customers emphasize their interaction with hosts; thus, to improve customer satisfaction, Airbnb hosts should interact with guests and respond to guests' inquiries quickly | Content Analysis | 1,026,988 Airbnb guest reviews |
| 6 | Lalicic, L., Weismayer, C. | A model of tourists' loyalty: the case of Airbnb | 2018 | Authentic | This study shows that SQ and importance of having social and authentic experiences are significant antecedents of tourists' loyalty toward Airbnb hosting services. Interestingly, perceived economic benefits do not impact the level of loyalty, neither does feelings of perceived reduce risk | Survey | 557 |
| 7 | Boswijk, A. | Transforming business value through digitalized networks: A case study on the value drivers of Airbnb | 2017 | Authentic | value is being co-created by Airbnb and its community at every step, the experience value proposition live like a local-was a solution that appealed to young urban citizens and so-called cultural creatives | Interviews | |
| 8 | Mao, Z., Lyu, J. | Why travelers use Airbnb again?: An integrative approach to understanding travelers' repurchase intention | 2017 | Authentic | Airbnb should place more emphasis on value packages and authentic/unique travel experience to retain and attract more travelers. More safety/security programs should be put in place and clearly communicated to reduce the perceived risks. In addition, Airbnb may publicize positive word of mouth and introduce and expand familiarity programs to incentivize Airbnb travelers. Both attitude and subject norms are significant determinants of repurchase intention, whereas perceived behavioral control is not. In addition, perceived value and risk have only direct significant impacts on attitude and, in turn, indirectly affect repurchase intention. Unique experience expectation, familiarity and electronic word of mouth exert direct and indirect influences on repurchase intention | Survey | 624 |
| 9 | Garay-Tamajón, L.A., Morales-Pérez, S. | ‘Belong anywhere’: Focusing on authenticity and the role of Airbnb in the projected destination image | 2023 | Authenticity | Airbnb, as a major player, has the power to influence destination images and should address territorial complexity and enrich user experience while minimizing impact on residents. Other stakeholders, such as Airbnb hosts, public administrations and social movements, also have a role in avoiding stereotypes and denouncing the commodification of communities' identity | Content Analysis | 562 neighborhoods |
| 10 | Zou, J., Shao, Y. | A study on actors affecting the value co-creation behavior of customers in haring economy: take Airbnb Malaysia as an example | 2022 | Authenticity | This study fills the gap in previous research on factors that influence value co-creation in the SE. It analyzes the factors affecting value co-creation for both supplier and demander customers in their interactions with platform operators. The study finds that ethical business management, corporate authenticity and corporate image positively influence customer participation in value co-creation activities in the SE, and that consumer self-monitoring moderates the effect of corporate factors on value co-creation behavior | Mixed | 587 |
| 11 | Tumer Kabadayi, E., Cavdar Aksoy, N., Yazici, N., Kocak Alan, A. | Airbnb as a SE-enabled digital service platform: The power of motivational factors and the moderating role of experience | 2022 | Authenticity | The study analyzed Airbnb usage motivations from a behavioral economics perspective and aimed to provide insights for policymakers and researchers. The study found that price value, authenticity, enjoyment, social interaction, home benefits, novelty and SE ethos were the second-order constructs for the motivations of Airbnb usage, and these motivational factors shaped individuals' attitudes towards Airbnb. Attitudes towards Airbnb, in turn, positively affected usage intention and the moderating role of experience was empirically proven | Survey | 468 |
| 12 | So, K.K.F., Kim, H., Oh, H. | What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention | 2021 | Authenticity | authenticity and home benefits are the key attributes that drive perceived enjoyment and future repurchase intention, while social interaction has no role | Survey | 223 |
| 13 | Jiang, Y., Lyu, C. | Consumer Motivation to Choose Airbnb Plus Homes | 2021 | Authenticity | The study investigates the factors that motivate consumers to use Airbnb Plus homes, and identifies economic benefits, home benefits, authenticity, hedonism and quality as key factors influencing the adoption of Airbnb plus. The study suggests that Airbnb plus marketers should prioritize emotional appeals and highlight the hedonic value of the listings, and should focus on quality and home benefits in marketing communications while incorporating local culture and authenticity, rather than emphasizing social interaction or status as they didn't have any effect | Survey | 342 |
| 14 | Akarsu, T.N., Foroudi, P., Melewar, T.C. | What makes Airbnb likeable? Exploring the nexus between service attractiveness, country image, perceived authenticity and experience from a social exchange theory perspective within an emerging economy context | 2020 | Authenticity | The study reveals that the website, service attractiveness, and perceived authenticity are key factors contributing to building a positive Airbnb experience for consumers, where the website has a positive influence on service attractiveness. The country image has a moderation effect on the relationship between Airbnb experience, perceived authenticity and Airbnb likability, indicating the importance of country image on Airbnb likeability | Survey | 466 |
| 15 | Qiu, D., Lin, P.M.C., Feng, S.Y., Peng, K.-L., Fan, D. | The future of Airbnb in China: industry perspective from hospitality leaders | 2020 | Authenticity | Airbnb should readjust its strategies, provide a host training program and work with multiple stakeholders to promote destination experiences and supplement accommodation services during peak seasons | Focus Groups | 6 focus groups (7–8 each) |
| 16 | Petruzzi, M.A., Marques, G.S., do Carmo, M., Correia, A. | Airbnb and neighborhoods: an exploratory study | 2020 | Authenticity | Positively perceived impacts refer to interactions with tourists, natural preservation and increase in business and job opportunities. Conversely, the growth of rent prices, the increase in noise issues, the change in the local culture and the threat of losing authenticity and traditions are the dimensions that may lead to negatively perceived impacts towards Airbnb | Survey | 94 |
| 17 | Mody, M., Hanks, L. | Consumption authenticity in the accommodations industry: The keys to brand love and brand loyalty for hotels and Airbnb | 2020 | Authenticity | The elements of brand authenticity, existential authenticity and intrapersonal authenticity were found to significantly impact brand love, but the sources of authenticity differed for hotels and Airbnb. Hotels relied on brand authenticity, while Airbnb drew on existential and intrapersonal authenticity to create brand-loving and brand-loyal customers | Survey | 1,256 |
| 18 | Chiappa, G.D., Sini, L., Atzeni, M | A motivation-based segmentation of Italian airbnb users: An exploratory mixed method approach | 2020 | Authenticity | The study shows that Italian consumers are mainly motivated by economic benefits, convenient location and home benefits, with authenticity and sustainability being important motivations as well. The findings reveal that Italians are not homogeneous in terms of motivations to use Airbnb, and clusters of enthusiastic Airbnb lovers, pragmatic Airbnb users and pragmatic authenticity seekers were identified | Mixed | 26 inter +501 survey |
| 19 | Chatterjee, D., Dandona, B., Mitra, A., Giri, M | Airbnb in India: comparison with hotels, and factors affecting purchase intentions | 2019 | Authenticity | Price is the most important criteria across hospitality choices, including Airbnb, except high-end hotels. Facilities, home-like feeling, trust and friendly service were important for Airbnb. Consumer expectations from Airbnb are similar to homestays, mid-range and budget hotels and different from resorts and high-range hotels. In the theory of planned behavior model, trust in Airbnb and perceived authenticity had large significant positive effects on purchase intention, mediated by attitude | Survey | |
| 20 | Li, J., Hudson, S., So, KK.F. | Exploring the customer experience with Airbnb | 2019 | Authenticity | The study found that the basic elements of accommodation and personalized service were important for Airbnb customers, while authenticity and social interaction were particularly important for consumers of Airbnb | Survey | 561 |
| 21 | Guttentag, D | Transformative experiences via Airbnb: Is it the guests or the host communities that will be transformed? | 2019 | Authenticity | The article examines how Airbnb has become a major player in this arena by offering opportunities to stay in a local's home and experience a destination like a local. Airbnb has been successful because it offers transformative experiences that foster self-actualization and change the customer in a qualitative way. Modern travel brands are increasingly highlighting this potential in their messaging | conceptual analysis | |
| 22 | Latif, R.A., Subramaniam, S., Rahim, R.M.A.A., Nesamany, S.SA.P. | An empirical study on Airbnb accommodation services and customer decision making | 2019 | Authenticity | The study found that factors such as price value, social interaction, home benefits and local authenticity are motivating factors for customer decision making on Airbnb. The text questions Airbnb's marketing strategy that they do not compete with hotels, as many respondents in the study have used Airbnb as a hotel substitute. The text provides recommendations for Airbnb hosts to improve their services and engage with guests, including providing breakfast and entertainment, registering legally and understanding guest needs. The text emphasizes that maintaining high standards and providing unique experiences is key to staying competitive in the booming Airbnb industry. The findings of the study can contribute to the growth of Airbnb's business as travelers seek more local, unique, and authentic experiences | Survey | 230 |
| 23 | Shuqair, S., Pinto, D.C., MattilaA.S. | Benefits of authenticity: Post-failure loyalty in the SE | 2019 | Authenticity | findings indicate that post-failure loyalty is higher in the context of Airbnb (vs hotel). We also demonstrate perceived authenticity is the underlying mechanism explaining the link between provider type and post-failure loyalty. The purpose of Study 2 is to replicate findings from Study 1 with a different sample and to examine the mediating role of positive emotions | Expermintal Survey | 57 |
| 24 | Wang, Y., Wu, L., Xie, K., LiX.R. | Staying with the in group or outgroup? A cross-country examination of international travelers' home-sharing preferences | 2019 | Authenticity | The research found that consumers' preference for an ingroup host (a host from the same culture as the traveler) is more salient when American consumers travel to China alone. However, the presence of a travel companion triggers a preference for an outgroup host (a host from a different culture). On the other hand, Chinese consumers prefer staying in home-sharing rentals associated with an in group host, regardless of whether they are traveling alone or with a companion | Survey | 177 Chinese, 149 american |
| 25 | Guttentag, D., Smith, S., Potwarka, L., Havitz, M | Why tourists choose Airbnb: A motivation-based segmentation Study | 2018 | Authenticity | The results of the study suggest that the use of multiple sampling frames helped mitigate individual sample biases to produce a more balanced overall sample. The sample was found to be representative of Airbnb's guest population, with numerous similarities identified between the two. The study found that the top motivations for choosing Airbnb were cost, location convenience, and access to household amenities. The practical benefits were agreed upon more strongly than the experiential benefits, with the local authenticity factor being the most strongly agreed upon | Survey | 844 |
| 26 | Liang, L.J., Choi, H.S.C., Joppe, M | Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth and price sensitivity | 2018 | Authenticity | The study found that consumers' sensitivity to price did not reduce their PR, but perceived authenticity and eWoM did. Perceived price sensitivity was found to have no significant effect on PR but had a significant effect on PV and RI. The study also found that perceived authenticity was the most important factor that affected PV and PR of Airbnb consumers. Finally, the study confirmed the relationship between PV, PR and RI. | Survey | 395 |
| 27 | Paulauskaite, D., Powell, R., Coca-Stefaniak, J.A., MorrisonA.M. | Living like a local: Authentic tourism experiences and the SE | 2017 | Authenticity | This article discusses the subjective nature of authentic experiences in the eyes of Airbnb guests. The findings highlight the need for a better understanding of how tourists perceive and experience authenticity and caution against oversimplifying the complex issue, particularly in the context of the social impact of tourism on host communities | Interviews | 15 |
| 28 | Cheng, M., Zhang, G | When Western hosts meet Eastern guests: Airbnb hosts' experience with Chinese outbound tourists | 2019 | Guest-host relationship | The study identifies modes of guest-host interactions and offers suggestions to Western hosts to avoid cultural pitfalls, such as customizing communication styles and accommodating Chinese dining practices. The article also emphasizes that not all issues raised by hosts are necessarily related to cultural differences and encourages better clarification of such issues for positive guest-host relationships | Content Analysis | 507 replies |
| 29 | Cocola-Gant, A., Gago, A | Airbnb, buy-to-let investment and tourism-driven displacement: A case study in Lisbon | 2021 | Local Community | The study finds that the claims of Airbnb about hosts being ordinary people and guests living like locals are not true. Rather, most hosts are investors, professional developers, and landlords, while the locals have been displaced due to the proliferation of STRs, leading to social injustice | Case study | |
| 30 | Baumber, A., Schweinsberg, S., Scerri, M., Kaya, E., Sajib, S | Sharing begins at home: A social license framework for home sharing practices | 2021 | Local Community | The study found that factors such as procedural fairness, distributional fairness, confidence in governance and trust are important to home sharing's social license. The study also identified local factors, such as impacts on neighbors and housing costs that affect social license categories. The proposed social license of home sharing framework includes trust as an overarching determinant | Interviews | 23 |
| 31 | Hodak, D.F., Krajinović, V | Examining recent research in the fi eld of SE in tourism: Bibliometric and content analysis | 2020 | Local Community | Research is dominantly focused on four different areas - information communication technology, consumer behavior in SE in tourism, stakeholders in destination and legal aspect of SE in tourism | Content Analysis | |
| 32 | Ioannides, D., Röslmaier, M., van der Zee, E | Airbnb as an instigator of ‘tourism bubble’ expansion in Utrecht's Lombok neighborhood | 2019 | Local Community | he study reveals that Airbnb activity is not evenly spread throughout the neighborhood but rather occurs in the part closest to the city center, which also happens to be the area where most of the touristification is occurring | Case study | |
| 33 | Yang, S.-B., Lee, K., Lee, H., Koo, C | In Airbnb we trust: Understanding consumers' trust-attachment building mechanisms in the SE | 2019 | Local Community | Reputation has the most significant impact on users' trust in hosts, followed by repeated interactions. However, familiarity is found to be the weakest factor that influences users' trust development with hosts. The study also suggests that users first build their trust intentions based on rational information processing, and then confirm whether to trust or distrust through emotional connections with hosts | Survey | 161 |
| 34 | OrabiR.M. | Studying the effect of a SE on the Tourism Industry: Developing the local economy for the Nubian Community: An empirical study using the Gharb Soheil Village | 2019 | Local Community | The Egyptian situation provides positive economic outcomes to the hosts, hosts said that they get involved in the daily activities of their guests, the hosts in Egypt have an issue with governmental regulations and policies | Survey | 115 |
| 35 | Stors, N., Baltes, S | Constructing urban tourism space digitally: A study of Airbnb listings in two Berlin neighborhoods | 2018 | Local Community | Hosts encourage their guests to visit particular places specially in their neighborhood | Case study | |
| 36 | Zhang, Z., Chen, R.J.C., Han, L.D., Yang, L. | Key factors affecting the price of Airbnb listings: A geographically weighted approach | 2017 | Local Community | Hosts are able to charge higher prices when they are experienced, and located near attractions, they also lower the prices when they want to attract customers (totally useless) | Case study | |
| 37 | Gerwe, O., Silva, R., Castro, J.D. | Entry of providers onto a sharing economy platform: Macro-level factors and social interaction | 2022 | Social interaction | The study found that cities with higher sales growth in the hospitality industry and availability of underused assets attract the entry of hosts with entire properties, while cities with stricter regulation deter their entry. , social motivations play a significant role in bringing important providers to the platform | Panel analysis | |
| 38 | Kas, J., Delnoij, J., Corten, R., Parigi, P | Trust spillovers in the SE: Does international Airbnb experience foster cross-national trust? | 2022 | Social interaction | The study found no evidence supporting contact theory that individuals who have had an Airbnb interaction with individuals of a certain nationality are more likely to trust other individuals of that same nationality. Several explanations are given, including the superficial nature of contact, the increasing institutionalization of online platforms, the increasing professionalization of Airbnb, and the limited social distance between the trustor and the trustee | Experiment | 15 |
| 39 | Evangelista, F., Varua, M.E., Saverimuttu, V., Datt, R., Pattinson, H., Wardle, K., Evangelista, A. | Antecedents and outcomes of service co-creation in the sharing economy | 2022 | Social interaction | The study focuses on cost-saving practices that enables the hosts in attracting more customers, the results indicates that people with less resources can be attracted if the website was easier to use | Survey | 627 |
| 40 | Ding, K., Choo, W.C., Ng, K.Y., Ng, S.I., Song, P. | Exploring sources of satisfaction and dissatisfaction in Airbnb accommodation using unsupervised and supervised topic modeling | 2021 | Social Interaction | Results show that tangible attributes are the major sources of dissatisfaction, while convenience attributes are the major sources of satisfaction. Maintaining positive communication has the strongest predictive power to Airbnb user satisfaction. Different emphasis was found in Airbnb users who booked different types of properties | Content Analysis | 1.2 million |
| 41 | Lee, J., Erdogan, A.N., Hong, I.B. | Participation in the SE revisited: The role of culture and social influence on Airbnb | 2021 | Social Interaction | cultural dimensions are key predictors of attitude toward Airbnb. All the cultural dimensions except for masculinity were found to have a significant relationship with attitude toward booking on Airbnb. Uncertainty avoidance and individualism had a negative effect on attitude. Likewise, long-term orientation and indulgence also proved to be positively associated with the attitude towards Airbnb | Survey | 401 |
| 42 | Xu, X., Zeng, S., He, Y. | The impact of information disclosure on consumer purchase behavior on SE platform Airbnb | 2021 | Social Interaction | The findings support and extend these theories, showing that information from various sources, such as providers, platforms and consumers, provide positive signals that influence purchase behavior. Consumers value economic and social aspects of the relationship with providers and are influenced by the platforms' recommendation and provider verification | Content Analysis | |
| 43 | Jun, S.-H. | The effects of perceived risk, brand credibility and past experience on purchase intention in the Airbnb context | 2020 | Social Interaction | The study found that social and psychological risks negatively affect intention to stay, while performance and physical risks positively affect intention to stay. Past experience played a significant moderating role and brand credibility had the strongest influence on intention to stay at Airbnb places, implying that Airbnb should prioritize enhancing its brand credibility to make it trustworthy | Survey | 736 |
| 44 | Sthapit, E., Del Chiappa, G., Coudounaris, D.N., Bjork, P. | Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction | 2020 | Social Interaction | The study concludes that satisfaction largely emerges through participation, lack of information overload, and the value created in and during the booking of accommodations on the Airbnb website, and that joint interaction is important in directly influencing customers' satisfaction | Survey | 259 |
| 45 | Farmaki, A., Stergiou, D.P. | Escaping loneliness through Airbnb host-guest interactions | 2019 | Social Interaction | The study identifies different types of Airbnb users in terms of their loneliness-interaction interface, where hosts and guests were found to socialize differently in terms of the intensity and durability of interactions. While the economic reasons are also important, the social aspects of the interaction are a predominant driver for hosts to share their private space with co-habiting guests. Guests also suggest that socialization represents a significant driver for their decision to rent a room through Airbnb, as it offers additional security and a chance to meet people from different backgrounds and cultures | Interviews | 15 and 21 |
| 46 | Jiang, Y., Balaji, M.S., Jha, S. | Together we tango: Value facilitation and customer participation in Airbnb | 2019 | Social Interaction | The study showed that perceived value dimensions of functional value, economic value, emotional value, social value and ethical value each influence customer satisfaction. The results also showed that the Airbnb platform assists guests to co-create the economic value. The emotional benefits of using Airbnb mainly derive from guests' interactions with hosts | Survey | 384 |
| 47 | Moon, H., Miao, L., Hanks, L., Line, N.D. | Peer-to-peer interactions: Perspectives of Airbnb guests and hosts | 2019 | Social Interaction | The results show that guests have more positive perceptions of P2P interactions and higher levels of encounter satisfaction and behavioral intentions than hosts | Survey | 519 |
| 48 | Zhu, Y., Cheng, M., Wang, J., Ma, L., Jiang, R. | The construction of home feeling by Airbnb guests in the SE: A semantics perspective | 2019 | Social Interaction | The study developed an explanatory framework on the meaning construction process of home feeling for Airbnb guests based on three parallel dimensions of physical, social and affective aspects, which may influence guests' loyalty. The framework suggests a positive relationship between home feeling and loyalty | Content Analysis | |
| 49 | Sthapit, E., Jiménez-Barreto, J. | Exploring tourists' memorable hospitality experiences: An Airbnb perspective | 2018 | Social Interaction | The study provides a comprehensive analysis of the central elements of a memorable Airbnb experience, which are attitude and social interactions with the host, and the location of the accommodation. The findings support previous studies on the importance of local culture and co-creation in creating memorable travel experiences | Interviews | 20 |
| 50 | Abrahao, B., Parigi, P., Gupta, A., Cook, K.S. | Reputation offsets trust judgments based on social biases among Airbnb users | 2017 | Social Interaction | The results show that social distance plays a significant role in investment decisions, with profiles farther away on demographic dimensions receiving lower investment, on average. However, reputation is also important, as profiles with better reputation received significantly higher investments than those with worse reputation, even if they were farther away on demographic dimensions. Demographic variables such as gender, marital status, and age also had some effect on investment decisions, but these effects did not significantly alter the conclusions regarding homophily and reputation. The article concludes that homophily is a major driving force in investment decisions, while reputation builds trust beyond homophily | Expermient | 6,714 |
| 51 | Liu, S.Q., Mattila, A.S. | Airbnb: Online targeted advertising, sense of power and consumer decisions | 2017 | Social Interaction | The research shows that powerless individuals exhibit higher levels of click-through intention and purchase intention when a belongingness (vs uniqueness) appeal is displayed, while powerful individuals respond more positively to a uniqueness (vs belongingness) appeal. Additionally, the study finds that self-brand connection mediates these effects | Survey | 139 |
| # | Author | Title | Year | Keyword | Results | Methodology | Sample size |
|---|---|---|---|---|---|---|---|
| 1 | Lee, C.K.H. | How guest-host interactions affect consumer experiences in the SE: New evidence from a configurational analysis based on consumer reviews | 2022 | Authentic | Guests feel homeliness in the entire place, private and shared rooms as long as the host stays in the place. In private and shared rooms, guests care about host friendliness | Content analysis | 424,918 reviews |
| 2 | Ladegaard, I. | Strangers in the sheets: How Airbnb hosts overcome uncertainty | 2021 | Authentic | Hots's safety is major concern while hosting guests, the hosts run background checks before accepting the request and some of the guests turn out to be friends for real after their stay | Interviews | 40 |
| 3 | Kim, B., Kim, D. | Attracted to or locked in? Explaining consumer loyalty toward airbnb | 2020 | Authentic | Authentic experience, trust in Airbnb, and social benefits significantly affect affective commitment to Airbnb. While both social benefits and relative attractiveness play an important role in enhancing calculative commitment to Airbnb, price fairness is not significantly related to it | Survey | 158 |
| 4 | Richards, S., Brown, L., Dilettuso, A. | The Airbnb phenomenon: the resident's perspective | 2020 | Authentic | There is a clash between expectations for culture exchange and reiality, in barcelona Airbnb offers a business opportunity rather than a cultural exchange app, and a low cost option for guests, the residents of Barcelona feel pressures for local displacement, neighborhoods are losing their identity and prices increase for locals | Interviews | 17 |
| 5 | Zhang, J. | What's yours is mine: exploring customer voice on Airbnb using text-mining approaches | 2019 | Authentic | he topic modeling result suggests that Airbnb guests want to get to know and connect with the local community; thus, help from hosts on ways they can authentically experience the local community would be beneficial. In addition, the results suggest that customers emphasize their interaction with hosts; thus, to improve customer satisfaction, Airbnb hosts should interact with guests and respond to guests' inquiries quickly | Content Analysis | 1,026,988 Airbnb guest reviews |
| 6 | Lalicic, L., Weismayer, C. | A model of tourists' loyalty: the case of Airbnb | 2018 | Authentic | This study shows that SQ and importance of having social and authentic experiences are significant antecedents of tourists' loyalty toward Airbnb hosting services. Interestingly, perceived economic benefits do not impact the level of loyalty, neither does feelings of perceived reduce risk | Survey | 557 |
| 7 | Boswijk, A. | Transforming business value through digitalized networks: A case study on the value drivers of Airbnb | 2017 | Authentic | value is being co-created by Airbnb and its community at every step, the experience value proposition live like a local-was a solution that appealed to young urban citizens and so-called cultural creatives | Interviews | |
| 8 | Mao, Z., Lyu, J. | Why travelers use Airbnb again?: An integrative approach to understanding travelers' repurchase intention | 2017 | Authentic | Airbnb should place more emphasis on value packages and authentic/unique travel experience to retain and attract more travelers. More safety/security programs should be put in place and clearly communicated to reduce the perceived risks. In addition, Airbnb may publicize positive word of mouth and introduce and expand familiarity programs to incentivize Airbnb travelers. Both attitude and subject norms are significant determinants of repurchase intention, whereas perceived behavioral control is not. In addition, perceived value and risk have only direct significant impacts on attitude and, in turn, indirectly affect repurchase intention. Unique experience expectation, familiarity and electronic word of mouth exert direct and indirect influences on repurchase intention | Survey | 624 |
| 9 | Garay-Tamajón, L.A., Morales-Pérez, S. | ‘Belong anywhere’: Focusing on authenticity and the role of Airbnb in the projected destination image | 2023 | Authenticity | Airbnb, as a major player, has the power to influence destination images and should address territorial complexity and enrich user experience while minimizing impact on residents. Other stakeholders, such as Airbnb hosts, public administrations and social movements, also have a role in avoiding stereotypes and denouncing the commodification of communities' identity | Content Analysis | 562 neighborhoods |
| 10 | Zou, J., Shao, Y. | A study on actors affecting the value co-creation behavior of customers in haring economy: take Airbnb Malaysia as an example | Authenticity | This study fills the gap in previous research on factors that influence value co-creation in the SE. It analyzes the factors affecting value co-creation for both supplier and demander customers in their interactions with platform operators. The study finds that ethical business management, corporate authenticity and corporate image positively influence customer participation in value co-creation activities in the SE, and that consumer self-monitoring moderates the effect of corporate factors on value co-creation behavior | Mixed | 587 | |
| 11 | Tumer Kabadayi, E., Cavdar Aksoy, N., Yazici, N., Kocak Alan, A. | Airbnb as a SE-enabled digital service platform: The power of motivational factors and the moderating role of experience | 2022 | Authenticity | The study analyzed Airbnb usage motivations from a behavioral economics perspective and aimed to provide insights for policymakers and researchers. The study found that price value, authenticity, enjoyment, social interaction, home benefits, novelty and SE ethos were the second-order constructs for the motivations of Airbnb usage, and these motivational factors shaped individuals' attitudes towards Airbnb. Attitudes towards Airbnb, in turn, positively affected usage intention and the moderating role of experience was empirically proven | Survey | 468 |
| 12 | So, K.K.F., Kim, H., Oh, H. | What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention | 2021 | Authenticity | authenticity and home benefits are the key attributes that drive perceived enjoyment and future repurchase intention, while social interaction has no role | Survey | 223 |
| 13 | Jiang, Y., Lyu, C. | Consumer Motivation to Choose Airbnb Plus Homes | 2021 | Authenticity | The study investigates the factors that motivate consumers to use Airbnb Plus homes, and identifies economic benefits, home benefits, authenticity, hedonism and quality as key factors influencing the adoption of Airbnb plus. The study suggests that Airbnb plus marketers should prioritize emotional appeals and highlight the hedonic value of the listings, and should focus on quality and home benefits in marketing communications while incorporating local culture and authenticity, rather than emphasizing social interaction or status as they didn't have any effect | Survey | 342 |
| 14 | Akarsu, T.N., Foroudi, P., Melewar, T.C. | What makes Airbnb likeable? Exploring the nexus between service attractiveness, country image, perceived authenticity and experience from a social exchange theory perspective within an emerging economy context | 2020 | Authenticity | The study reveals that the website, service attractiveness, and perceived authenticity are key factors contributing to building a positive Airbnb experience for consumers, where the website has a positive influence on service attractiveness. The country image has a moderation effect on the relationship between Airbnb experience, perceived authenticity and Airbnb likability, indicating the importance of country image on Airbnb likeability | Survey | 466 |
| 15 | Qiu, D., Lin, P.M.C., Feng, S.Y., Peng, K.-L., Fan, D. | The future of Airbnb in China: industry perspective from hospitality leaders | 2020 | Authenticity | Airbnb should readjust its strategies, provide a host training program and work with multiple stakeholders to promote destination experiences and supplement accommodation services during peak seasons | Focus Groups | 6 focus groups (7–8 each) |
| 16 | Petruzzi, M.A., Marques, G.S., do Carmo, M., Correia, A. | Airbnb and neighborhoods: an exploratory study | 2020 | Authenticity | Positively perceived impacts refer to interactions with tourists, natural preservation and increase in business and job opportunities. Conversely, the growth of rent prices, the increase in noise issues, the change in the local culture and the threat of losing authenticity and traditions are the dimensions that may lead to negatively perceived impacts towards Airbnb | Survey | 94 |
| 17 | Mody, M., Hanks, L. | Consumption authenticity in the accommodations industry: The keys to brand love and brand loyalty for hotels and Airbnb | 2020 | Authenticity | The elements of brand authenticity, existential authenticity and intrapersonal authenticity were found to significantly impact brand love, but the sources of authenticity differed for hotels and Airbnb. Hotels relied on brand authenticity, while Airbnb drew on existential and intrapersonal authenticity to create brand-loving and brand-loyal customers | Survey | 1,256 |
| 18 | Chiappa, G.D., Sini, L., Atzeni, M | A motivation-based segmentation of Italian airbnb users: An exploratory mixed method approach | 2020 | Authenticity | The study shows that Italian consumers are mainly motivated by economic benefits, convenient location and home benefits, with authenticity and sustainability being important motivations as well. The findings reveal that Italians are not homogeneous in terms of motivations to use Airbnb, and clusters of enthusiastic Airbnb lovers, pragmatic Airbnb users and pragmatic authenticity seekers were identified | Mixed | 26 inter +501 survey |
| 19 | Chatterjee, D., Dandona, B., Mitra, A., Giri, M | Airbnb in India: comparison with hotels, and factors affecting purchase intentions | 2019 | Authenticity | Price is the most important criteria across hospitality choices, including Airbnb, except high-end hotels. Facilities, home-like feeling, trust and friendly service were important for Airbnb. Consumer expectations from Airbnb are similar to homestays, mid-range and budget hotels and different from resorts and high-range hotels. In the theory of planned behavior model, trust in Airbnb and perceived authenticity had large significant positive effects on purchase intention, mediated by attitude | Survey | |
| 20 | Li, J., Hudson, S., So, KK.F. | Exploring the customer experience with Airbnb | 2019 | Authenticity | The study found that the basic elements of accommodation and personalized service were important for Airbnb customers, while authenticity and social interaction were particularly important for consumers of Airbnb | Survey | 561 |
| 21 | Guttentag, D | Transformative experiences via Airbnb: Is it the guests or the host communities that will be transformed? | 2019 | Authenticity | The article examines how Airbnb has become a major player in this arena by offering opportunities to stay in a local's home and experience a destination like a local. Airbnb has been successful because it offers transformative experiences that foster self-actualization and change the customer in a qualitative way. Modern travel brands are increasingly highlighting this potential in their messaging | conceptual analysis | |
| 22 | Latif, R.A., Subramaniam, S., Rahim, R.M.A.A., Nesamany, S.SA.P. | An empirical study on Airbnb accommodation services and customer decision making | 2019 | Authenticity | The study found that factors such as price value, social interaction, home benefits and local authenticity are motivating factors for customer decision making on Airbnb. The text questions Airbnb's marketing strategy that they do not compete with hotels, as many respondents in the study have used Airbnb as a hotel substitute. The text provides recommendations for Airbnb hosts to improve their services and engage with guests, including providing breakfast and entertainment, registering legally and understanding guest needs. The text emphasizes that maintaining high standards and providing unique experiences is key to staying competitive in the booming Airbnb industry. The findings of the study can contribute to the growth of Airbnb's business as travelers seek more local, unique, and authentic experiences | Survey | 230 |
| 23 | Shuqair, S., Pinto, D.C., MattilaA.S. | Benefits of authenticity: Post-failure loyalty in the SE | 2019 | Authenticity | findings indicate that post-failure loyalty is higher in the context of Airbnb (vs hotel). We also demonstrate perceived authenticity is the underlying mechanism explaining the link between provider type and post-failure loyalty. The purpose of Study 2 is to replicate findings from Study 1 with a different sample and to examine the mediating role of positive emotions | Expermintal Survey | 57 |
| 24 | Wang, Y., Wu, L., Xie, K., LiX.R. | Staying with the in group or outgroup? A cross-country examination of international travelers' home-sharing preferences | 2019 | Authenticity | The research found that consumers' preference for an ingroup host (a host from the same culture as the traveler) is more salient when American consumers travel to China alone. However, the presence of a travel companion triggers a preference for an outgroup host (a host from a different culture). On the other hand, Chinese consumers prefer staying in home-sharing rentals associated with an in group host, regardless of whether they are traveling alone or with a companion | Survey | 177 Chinese, 149 american |
| 25 | Guttentag, D., Smith, S., Potwarka, L., Havitz, M | Why tourists choose Airbnb: A motivation-based segmentation Study | 2018 | Authenticity | The results of the study suggest that the use of multiple sampling frames helped mitigate individual sample biases to produce a more balanced overall sample. The sample was found to be representative of Airbnb's guest population, with numerous similarities identified between the two. The study found that the top motivations for choosing Airbnb were cost, location convenience, and access to household amenities. The practical benefits were agreed upon more strongly than the experiential benefits, with the local authenticity factor being the most strongly agreed upon | Survey | 844 |
| 26 | Liang, L.J., Choi, H.S.C., Joppe, M | Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth and price sensitivity | 2018 | Authenticity | The study found that consumers' sensitivity to price did not reduce their PR, but perceived authenticity and eWoM did. Perceived price sensitivity was found to have no significant effect on PR but had a significant effect on PV and RI. The study also found that perceived authenticity was the most important factor that affected PV and PR of Airbnb consumers. Finally, the study confirmed the relationship between PV, PR and RI. | Survey | 395 |
| 27 | Paulauskaite, D., Powell, R., Coca-Stefaniak, J.A., MorrisonA.M. | Living like a local: Authentic tourism experiences and the SE | 2017 | Authenticity | This article discusses the subjective nature of authentic experiences in the eyes of Airbnb guests. The findings highlight the need for a better understanding of how tourists perceive and experience authenticity and caution against oversimplifying the complex issue, particularly in the context of the social impact of tourism on host communities | Interviews | 15 |
| 28 | Cheng, M., Zhang, G | When Western hosts meet Eastern guests: Airbnb hosts' experience with Chinese outbound tourists | Guest-host relationship | The study identifies modes of guest-host interactions and offers suggestions to Western hosts to avoid cultural pitfalls, such as customizing communication styles and accommodating Chinese dining practices. The article also emphasizes that not all issues raised by hosts are necessarily related to cultural differences and encourages better clarification of such issues for positive guest-host relationships | Content Analysis | 507 replies | |
| 29 | Cocola-Gant, A., Gago, A | Airbnb, buy-to-let investment and tourism-driven displacement: A case study in Lisbon | 2021 | Local Community | The study finds that the claims of Airbnb about hosts being ordinary people and guests living like locals are not true. Rather, most hosts are investors, professional developers, and landlords, while the locals have been displaced due to the proliferation of STRs, leading to social injustice | Case study | |
| 30 | Baumber, A., Schweinsberg, S., Scerri, M., Kaya, E., Sajib, S | Sharing begins at home: A social license framework for home sharing practices | Local Community | The study found that factors such as procedural fairness, distributional fairness, confidence in governance and trust are important to home sharing's social license. The study also identified local factors, such as impacts on neighbors and housing costs that affect social license categories. The proposed social license of home sharing framework includes trust as an overarching determinant | Interviews | 23 | |
| 31 | Hodak, D.F., Krajinović, V | Examining recent research in the fi eld of SE in tourism: Bibliometric and content analysis | 2020 | Local Community | Research is dominantly focused on four different areas - information communication technology, consumer behavior in SE in tourism, stakeholders in destination and legal aspect of SE in tourism | Content Analysis | |
| 32 | Ioannides, D., Röslmaier, M., van der Zee, E | Airbnb as an instigator of ‘tourism bubble’ expansion in Utrecht's Lombok neighborhood | 2019 | Local Community | he study reveals that Airbnb activity is not evenly spread throughout the neighborhood but rather occurs in the part closest to the city center, which also happens to be the area where most of the touristification is occurring | Case study | |
| 33 | Yang, S.-B., Lee, K., Lee, H., Koo, C | In Airbnb we trust: Understanding consumers' trust-attachment building mechanisms in the SE | 2019 | Local Community | Reputation has the most significant impact on users' trust in hosts, followed by repeated interactions. However, familiarity is found to be the weakest factor that influences users' trust development with hosts. The study also suggests that users first build their trust intentions based on rational information processing, and then confirm whether to trust or distrust through emotional connections with hosts | Survey | 161 |
| 34 | OrabiR.M. | Studying the effect of a SE on the Tourism Industry: Developing the local economy for the Nubian Community: An empirical study using the Gharb Soheil Village | Local Community | The Egyptian situation provides positive economic outcomes to the hosts, hosts said that they get involved in the daily activities of their guests, the hosts in Egypt have an issue with governmental regulations and policies | Survey | 115 | |
| 35 | Stors, N., Baltes, S | Constructing urban tourism space digitally: A study of Airbnb listings in two Berlin neighborhoods | 2018 | Local Community | Hosts encourage their guests to visit particular places specially in their neighborhood | Case study | |
| 36 | Zhang, Z., Chen, R.J.C., Han, L.D., Yang, L. | Key factors affecting the price of Airbnb listings: A geographically weighted approach | 2017 | Local Community | Hosts are able to charge higher prices when they are experienced, and located near attractions, they also lower the prices when they want to attract customers (totally useless) | Case study | |
| 37 | Gerwe, O., Silva, R., Castro, J.D. | Entry of providers onto a sharing economy platform: Macro-level factors and social interaction | Social interaction | The study found that cities with higher sales growth in the hospitality industry and availability of underused assets attract the entry of hosts with entire properties, while cities with stricter regulation deter their entry. , social motivations play a significant role in bringing important providers to the platform | Panel analysis | ||
| 38 | Kas, J., Delnoij, J., Corten, R., Parigi, P | Trust spillovers in the SE: Does international Airbnb experience foster cross-national trust? | 2022 | Social interaction | The study found no evidence supporting contact theory that individuals who have had an Airbnb interaction with individuals of a certain nationality are more likely to trust other individuals of that same nationality. Several explanations are given, including the superficial nature of contact, the increasing institutionalization of online platforms, the increasing professionalization of Airbnb, and the limited social distance between the trustor and the trustee | Experiment | 15 |
| 39 | Evangelista, F., Varua, M.E., Saverimuttu, V., Datt, R., Pattinson, H., Wardle, K., Evangelista, A. | Antecedents and outcomes of service co-creation in the sharing economy | Social interaction | The study focuses on cost-saving practices that enables the hosts in attracting more customers, the results indicates that people with less resources can be attracted if the website was easier to use | Survey | 627 | |
| 40 | Ding, K., Choo, W.C., Ng, K.Y., Ng, S.I., Song, P. | Exploring sources of satisfaction and dissatisfaction in Airbnb accommodation using unsupervised and supervised topic modeling | 2021 | Social Interaction | Results show that tangible attributes are the major sources of dissatisfaction, while convenience attributes are the major sources of satisfaction. Maintaining positive communication has the strongest predictive power to Airbnb user satisfaction. Different emphasis was found in Airbnb users who booked different types of properties | Content Analysis | 1.2 million |
| 41 | Lee, J., Erdogan, A.N., Hong, I.B. | Participation in the SE revisited: The role of culture and social influence on Airbnb | Social Interaction | cultural dimensions are key predictors of attitude toward Airbnb. All the cultural dimensions except for masculinity were found to have a significant relationship with attitude toward booking on Airbnb. Uncertainty avoidance and individualism had a negative effect on attitude. Likewise, long-term orientation and indulgence also proved to be positively associated with the attitude towards Airbnb | Survey | 401 | |
| 42 | Xu, X., Zeng, S., He, Y. | The impact of information disclosure on consumer purchase behavior on SE platform Airbnb | 2021 | Social Interaction | The findings support and extend these theories, showing that information from various sources, such as providers, platforms and consumers, provide positive signals that influence purchase behavior. Consumers value economic and social aspects of the relationship with providers and are influenced by the platforms' recommendation and provider verification | Content Analysis | |
| 43 | Jun, S.-H. | The effects of perceived risk, brand credibility and past experience on purchase intention in the Airbnb context | 2020 | Social Interaction | The study found that social and psychological risks negatively affect intention to stay, while performance and physical risks positively affect intention to stay. Past experience played a significant moderating role and brand credibility had the strongest influence on intention to stay at Airbnb places, implying that Airbnb should prioritize enhancing its brand credibility to make it trustworthy | Survey | 736 |
| 44 | Sthapit, E., Del Chiappa, G., Coudounaris, D.N., Bjork, P. | Determinants of the continuance intention of Airbnb users: consumption values, co-creation, information overload and satisfaction | 2020 | Social Interaction | The study concludes that satisfaction largely emerges through participation, lack of information overload, and the value created in and during the booking of accommodations on the Airbnb website, and that joint interaction is important in directly influencing customers' satisfaction | Survey | 259 |
| 45 | Farmaki, A., Stergiou, D.P. | Escaping loneliness through Airbnb host-guest interactions | 2019 | Social Interaction | The study identifies different types of Airbnb users in terms of their loneliness-interaction interface, where hosts and guests were found to socialize differently in terms of the intensity and durability of interactions. While the economic reasons are also important, the social aspects of the interaction are a predominant driver for hosts to share their private space with co-habiting guests. Guests also suggest that socialization represents a significant driver for their decision to rent a room through Airbnb, as it offers additional security and a chance to meet people from different backgrounds and cultures | Interviews | 15 and 21 |
| 46 | Jiang, Y., Balaji, M.S., Jha, S. | Together we tango: Value facilitation and customer participation in Airbnb | 2019 | Social Interaction | The study showed that perceived value dimensions of functional value, economic value, emotional value, social value and ethical value each influence customer satisfaction. The results also showed that the Airbnb platform assists guests to co-create the economic value. The emotional benefits of using Airbnb mainly derive from guests' interactions with hosts | Survey | 384 |
| 47 | Moon, H., Miao, L., Hanks, L., Line, N.D. | Peer-to-peer interactions: Perspectives of Airbnb guests and hosts | 2019 | Social Interaction | The results show that guests have more positive perceptions of P2P interactions and higher levels of encounter satisfaction and behavioral intentions than hosts | Survey | 519 |
| 48 | Zhu, Y., Cheng, M., Wang, J., Ma, L., Jiang, R. | The construction of home feeling by Airbnb guests in the SE: A semantics perspective | 2019 | Social Interaction | The study developed an explanatory framework on the meaning construction process of home feeling for Airbnb guests based on three parallel dimensions of physical, social and affective aspects, which may influence guests' loyalty. The framework suggests a positive relationship between home feeling and loyalty | Content Analysis | |
| 49 | Sthapit, E., Jiménez-Barreto, J. | Exploring tourists' memorable hospitality experiences: An Airbnb perspective | 2018 | Social Interaction | The study provides a comprehensive analysis of the central elements of a memorable Airbnb experience, which are attitude and social interactions with the host, and the location of the accommodation. The findings support previous studies on the importance of local culture and co-creation in creating memorable travel experiences | Interviews | 20 |
| 50 | Abrahao, B., Parigi, P., Gupta, A., Cook, K.S. | Reputation offsets trust judgments based on social biases among Airbnb users | Social Interaction | The results show that social distance plays a significant role in investment decisions, with profiles farther away on demographic dimensions receiving lower investment, on average. However, reputation is also important, as profiles with better reputation received significantly higher investments than those with worse reputation, even if they were farther away on demographic dimensions. Demographic variables such as gender, marital status, and age also had some effect on investment decisions, but these effects did not significantly alter the conclusions regarding homophily and reputation. The article concludes that homophily is a major driving force in investment decisions, while reputation builds trust beyond homophily | Expermient | 6,714 | |
| 51 | Liu, S.Q., Mattila, A.S. | Airbnb: Online targeted advertising, sense of power and consumer decisions | Social Interaction | The research shows that powerless individuals exhibit higher levels of click-through intention and purchase intention when a belongingness (vs uniqueness) appeal is displayed, while powerful individuals respond more positively to a uniqueness (vs belongingness) appeal. Additionally, the study finds that self-brand connection mediates these effects | Survey | 139 |
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