Typology of service ecosystem dynamics
| Reproduction | Reconfiguration | Transition | |
|---|---|---|---|
| Description | A stable behavioral pattern in which existing institutional arrangements are continually reenacted; changes do not lead to institutional change | An unstable behavioral pattern in which some elements of the existing institutional arrangements are challenged and institutional change occurs | A disruptive, shifting behavioral pattern leading the service ecosystem to be intersubjectively perceived as a qualitatively new |
| What changes in the service ecosystem | Components with shallow leverage (e.g. similar types of actors and/or resources affecting the resource stocks) | Components with medium leverage (e.g. rules and norms) | Components with deep leverage (e.g. purposes and worldviews) |
| How self-adjustment process of the service ecosystem unfolds | Coordination-dominated self-adjustment, in which changes are more likely to be counter-acted by the balancing feedback loops | Neither coordination nor adaptation dominates self-adjustment | Adaptation-dominated self-adjustment, in which changes are more likely to be amplified to system-level change by reinforcing feedback loops |
| Relevant references | Akaka et al. (2015), Beirão et al. (2017), Breidbach and Brodie (2017), Damacena et al. (2018) | Chandler et al. (2019), Kleinaltenkamp et al. (2018), Koskela-Huotari et al. (2016), Siltaloppi et al. (2016), Vargo et al. (2015) | Banoun et al. (2016), Buhalis et al. (2019), Frow et al. (2019), Simmonds and Gazley (2018), Taillard et al. (2016) |
| Reproduction | Reconfiguration | Transition | |
|---|---|---|---|
| Description | A stable behavioral pattern in which existing institutional arrangements are continually reenacted; changes do not lead to institutional change | An unstable behavioral pattern in which some elements of the existing institutional arrangements are challenged and institutional change occurs | A disruptive, shifting behavioral pattern leading the service ecosystem to be intersubjectively perceived as a qualitatively new |
| Components with shallow leverage (e.g. similar types of actors and/or resources affecting the resource stocks) | Components with medium leverage (e.g. rules and norms) | Components with deep leverage (e.g. purposes and worldviews) | |
| Coordination-dominated self-adjustment, in which changes are more likely to be counter-acted by the balancing feedback loops | Neither coordination nor adaptation dominates self-adjustment | Adaptation-dominated self-adjustment, in which changes are more likely to be amplified to system-level change by reinforcing feedback loops | |
| Relevant references |
Source(s): The above table was created by the authors