Table 3 Results for regression model... | Emerald Publishing

Table 3

Results for regression model (GLM)

Coefficients GLM					VIF GLM	Lasso
	Estimate	Std. error	z value	Pr(>\|z\|)	VIF GLM	Estimate
(Intercept)	2.13	0.06	37.17	<2e−16 ***		2.02
hotel_id = 2	−0.08	0.01	−7.13	9.86e−13 ***	43.03	−0.06
hotel_id = 3	−1.18	0.03	−37.70	<2e−16 ***		−1.09
hotel_id = 4	−0.84	0.02	−36.38	<2e−16 ***		−0.77
hotel_id = 5	−0.67	0.02	−34.51	<2e−16 ***		−0.61
hotel_id = 6	−0.01	0.01	−0.63	0.53		0.002
hotel_id = 7	−0.58	0.02	−27.50	<2e−16 ***		−0.54
Book	0.61	0.008	78.70	<2e−16 ***	4.82	0.63
Time	Spline
Webcare	0.055	0.01	5.16	2.45e−07 ***	2.57	0.04
sigDepStaf	0.002	0.004	0.54	0.59	2.45	0.0001
sigNameMgr	0.02	0.005	4.03	5.56e−05 ***	5.89	0.02
Change	0.04	0.009	3.96	7.37e−05 ***	1.36	0.03
Personal	−0.002	0.009	−0.29	0.77	9.28
Invitevisit	−0.02	0.007	−3.29	0.001 **	7.94	−0.01
Nonverbal	−0.05	0.01	−3.67	0.0002 ***	1.10	−0.05
Information	−0.04	0.01	−4.32	1.53e−05 ***	4.18	−0.02
Gratitude	−0.009	0.006	−1.50	0.13	4.03	−0.005
Apology	−0.05	0.007	−6.29	3.42e−10 ***	3.34	−0.04
Compensate	0.02	0.008	2.27	0.02 *	2.11	0.01
Defensive	0.02	0.007	3.14	0.002 **	4.21	0.01

Coefficients GLM					VIF GLM	Lasso
	Estimate	Std. error	z value	Pr(>\|z\|)	VIF GLM	Estimate
(Intercept)	2.13	0.06	37.17	<2e−16 ***		2.02
hotel_id = 2	−0.08	0.01	−7.13	9.86e−13 ***	43.03	−0.06
hotel_id = 3	−1.18	0.03	−37.70	<2e−16 ***		−1.09
hotel_id = 4	−0.84	0.02	−36.38	<2e−16 ***		−0.77
hotel_id = 5	−0.67	0.02	−34.51	<2e−16 ***		−0.61
hotel_id = 6	−0.01	0.01	−0.63	0.53		0.002
hotel_id = 7	−0.58	0.02	−27.50	<2e−16 ***		−0.54
Book	0.61	0.008	78.70	<2e−16 ***	4.82	0.63
Time	Spline
Webcare	0.055	0.01	5.16	2.45e−07 ***	2.57	0.04
sigDepStaf	0.002	0.004	0.54	0.59	2.45	0.0001
sigNameMgr	0.02	0.005	4.03	5.56e−05 ***	5.89	0.02
Change	0.04	0.009	3.96	7.37e−05 ***	1.36	0.03
Personal	−0.002	0.009	−0.29	0.77	9.28
Invitevisit	−0.02	0.007	−3.29	0.001 **	7.94	−0.01
Nonverbal	−0.05	0.01	−3.67	0.0002 ***	1.10	−0.05
Information	−0.04	0.01	−4.32	1.53e−05 ***	4.18	−0.02
Gratitude	−0.009	0.006	−1.50	0.13	4.03	−0.005
Apology	−0.05	0.007	−6.29	3.42e−10 ***	3.34	−0.04
Compensate	0.02	0.008	2.27	0.02 *	2.11	0.01
Defensive	0.02	0.007	3.14	0.002 **	4.21	0.01

Note(s): Signif. codes: 0 “***” 0.001 “**” 0.01 “*” 0.05

Null deviance: 120,407 on 1,143 degrees of freedom

Residual deviance: 9,988 on 1,119 degrees of freedom

Source(s): Developed by the authors