List of informants
| Informant | Duration (min) | |
|---|---|---|
| Round 1 (Autumn 2020) | ||
| 1 | Customer Offers Manager | 60 |
| 2 | Former Vice President | 60 |
| 3 | Former Managing Director, Dealership 1 | 55 |
| Round 2 (Spring 2021) | ||
| 4 | Damage and Repairs Manager | 80 |
| 5 | Mobility Strategist | 60 |
| 6 | Service Business Manager | 50 |
| 7 | Offer Development Manager | 60 |
| 8 | Online Sales Manager, Market 2 | 50 |
| 9 | Component Value Retention Manager | 60 |
| 10 | Business Sustainability Manager | 60 |
| 11 | Business Development Support | 55 |
| 12 | Sales Manager, Dealership 1 | 60 |
| Round 3 (Autumn 2021) | ||
| 13 | Online Sales Manager, Market 3 | 60 |
| 14 | Online Sales Manager, Market 4 | 20 |
| 15 | Customer Journey Manager | 60 |
| Round 4 (Spring 2022) | ||
| 16 | Sales Manager, Market 1 | 60 |
| 17 | Online Commercial Manager, Market 4 | 20 |
| 18 | Former Managing Director | 90 |
| 19 | Finance Manager | 60 |
| 20 | Sales Manager, Dealership 2 | 45 |
| Round 5 (Spring 2023) | ||
| 21 | Sales Analyst | 60 |
| 22 | B2B Sales Manager | 50 |
| 23 | Sales Manager, Dealership 3 | 50 |
| 24 | Sales Manager, Dealership 1 | 90 |
| 25 | Sales Manager, Dealership 4 | 40 |
| Informant | Duration (min) | |
|---|---|---|
| 1 | Customer Offers Manager | 60 |
| 2 | Former Vice President | 60 |
| 3 | Former Managing Director, Dealership 1 | 55 |
| 4 | Damage and Repairs Manager | 80 |
| 5 | Mobility Strategist | 60 |
| 6 | Service Business Manager | 50 |
| 7 | Offer Development Manager | 60 |
| 8 | Online Sales Manager, Market 2 | 50 |
| 9 | Component Value Retention Manager | 60 |
| 10 | Business Sustainability Manager | 60 |
| 11 | Business Development Support | 55 |
| 12 | Sales Manager, Dealership 1 | 60 |
| 13 | Online Sales Manager, Market 3 | 60 |
| 14 | Online Sales Manager, Market 4 | 20 |
| 15 | Customer Journey Manager | 60 |
| 16 | Sales Manager, Market 1 | 60 |
| 17 | Online Commercial Manager, Market 4 | 20 |
| 18 | Former Managing Director | 90 |
| 19 | Finance Manager | 60 |
| 20 | Sales Manager, Dealership 2 | 45 |
| 21 | Sales Analyst | 60 |
| 22 | B2B Sales Manager | 50 |
| 23 | Sales Manager, Dealership 3 | 50 |
| 24 | Sales Manager, Dealership 1 | 90 |
| 25 | Sales Manager, Dealership 4 | 40 |
Source(s): The above table was created by the authors