Table A3

List of informants

InformantDuration (min)
 Round 1 (Autumn 2020)
1Customer Offers Manager60
2Former Vice President60
3Former Managing Director, Dealership 155
 Round 2 (Spring 2021)
4Damage and Repairs Manager80
5Mobility Strategist60
6Service Business Manager50
7Offer Development Manager60
8Online Sales Manager, Market 250
9Component Value Retention Manager60
10Business Sustainability Manager60
11Business Development Support55
12Sales Manager, Dealership 160
 Round 3 (Autumn 2021)
13Online Sales Manager, Market 360
14Online Sales Manager, Market 420
15Customer Journey Manager60
 Round 4 (Spring 2022)
16Sales Manager, Market 160
17Online Commercial Manager, Market 420
18Former Managing Director90
19Finance Manager60
20Sales Manager, Dealership 245
 Round 5 (Spring 2023)
21Sales Analyst60
22B2B Sales Manager50
23Sales Manager, Dealership 350
24Sales Manager, Dealership 190
25Sales Manager, Dealership 440

Source(s): The above table was created by the authors

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