Participating organizations (N = 6) and participant profiles (N = 23) for interview series in design cycle 1
| Participating organizations | Interviewee profile | ||||
|---|---|---|---|---|---|
| Alias | Industry | Employees | Expertise | Service design experiencea | Interview duration [min] |
| Alpha | Information technology | >300,000 | Data science | High | 33:51 |
| IT-security | High | 48:38 | |||
| IT-architect | Medium | 39:48 | |||
| IT-strategy | High | 53:41 | |||
| Client experience | High | 53:30 | |||
| IT-strategy | Novice | 35:13 | |||
| IT-strategy | Novice | 53:41 | |||
| Data science, sales | Novice | 68:39 | |||
| Internet of things | Novice | 53:51 | |||
| Service architecture | High | 68:39 | |||
| Internet of things | Medium | 40:36 | |||
| Service design | High | 25:12 | |||
| Sales | High | 44:19 | |||
| Beta | Energy | >25,000 | Startup incubator | High | 25:13 |
| Innovation mgmt | Medium | 22:51 | |||
| Innovation mgmt | Medium | 43:23 | |||
| Risk mgmt | Medium | 28:31 | |||
| Gamma | Industry automation | >15,000 | Technology mgmt | High | 36:05 |
| Innovation mgmt | High | 36:05 | |||
| Delta | Industry automation | >5,000 | Controlling | Medium | 26:11 |
| Industry automation | High | 26:03 | |||
| Epsilon | Chemicals | >100,000 | Supply chains | High | 1:00:21 |
| Zeta | Polymer | >20,000 | Internet of things | Medium | 30:55 |
| Participating organizations | Interviewee profile | ||||
|---|---|---|---|---|---|
| Alias | Industry | Employees | Expertise | Service design experiencea | Interview duration [min] |
| Alpha | Information technology | >300,000 | Data science | High | 33:51 |
| IT-security | High | 48:38 | |||
| IT-architect | Medium | 39:48 | |||
| IT-strategy | High | 53:41 | |||
| Client experience | High | 53:30 | |||
| IT-strategy | Novice | 35:13 | |||
| IT-strategy | Novice | 53:41 | |||
| Data science, sales | Novice | 68:39 | |||
| Internet of things | Novice | 53:51 | |||
| Service architecture | High | 68:39 | |||
| Internet of things | Medium | 40:36 | |||
| Service design | High | 25:12 | |||
| Sales | High | 44:19 | |||
| Beta | Energy | >25,000 | Startup incubator | High | 25:13 |
| Innovation mgmt | Medium | 22:51 | |||
| Innovation mgmt | Medium | 43:23 | |||
| Risk mgmt | Medium | 28:31 | |||
| Gamma | Industry automation | >15,000 | Technology mgmt | High | 36:05 |
| Innovation mgmt | High | 36:05 | |||
| Delta | Industry automation | >5,000 | Controlling | Medium | 26:11 |
| Industry automation | High | 26:03 | |||
| Epsilon | Chemicals | >100,000 | Supply chains | High | 1:00:21 |
| Zeta | Polymer | >20,000 | Internet of things | Medium | 30:55 |
Note(s): aService design experience: 2–5 years (novice), 5–10 (medium), >10 years (high)
Source(s): Table by authors
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