Table A1 Survey Theme Requirements...

Table A1

Survey

Theme	Requirements
	Environmental impacts of the Bank
Environmental impacts of the bank	Do you know the direct impacts of banking?
	Do you know the indirect impacts of the bank?
	Do you know how these impacts are determined and assessed?
	Do you know that the bank has a system for evaluating and monitoring environmental regulations?
	BMCE Environmental Policy
BMCE environmental policy	Do you know the 8 axes of the environmental policy?
	Do you know how to access the environmental policy?
	Do you know how the public (anyone outside the bank) can access the environmental policy?
	BMCE management objectives and program
BMCE management objectives and program	Do you know the environmental objectives of each policy area?
	Do you know the numerical targets for these objectives?
	Do you know whether or not they are being met?
	Are you aware of the action plans for achieving the objectives?
	Are you aware of the actions that have been implemented on your site in this context?
	Functional organization
Functional organization	Do you know the name of the management representative responsible for the EMS?
	Do you know the geographical scope of the EMS?
	Do you know which of the bank’s activities are covered by the EMS?
	EPIG
EPIG	Are you aware of the topics covered by EPIG?
EPIG	Do you know the role and functioning of the EPIG in the EMS?
	Monitoring plan
Monitoring plan	Do you analyze electricity consumption?
	Do you analyze water consumption?
	Do you analyze paper consumption?
	Do you conduct the evaluation of waste management services on the work orders?
	Do you monitor the disposal of waste in the register kept by the safety team?
	Do you report all environmental incidents via the DMG HelpDesk?
	Do you ensure that preventive maintenance and repairs take proper account of environmental and energy aspects during acceptance?
	EMS Audits
EMS audits	Do you know about the internal environmental audit system?
EMS audits	Do you know why internal and certification audits are conducted?
	Non-conformity - Corrective and preventive action
Non-conformity - Corrective and preventive action	Do you know what the different environmental non-conformities (= environmental incidents) are?
	Do you report these incidents to the central entities concerned?
	Do you know who determines the corrective and preventive actions following the reporting of incidents?
	Management of external environmental complaints and requests
Management of external environmental complaints and requests	Are you aware of the main potential external environmental complaints and requests?
	Do you record and forward all external environmental complaints and requests?
	Is a response systematically communicated to the applicant?
	Do you systematically declare incidents that may disturb external persons before an external complaint is made?
	Document management
Document management	Do you know the EMS documentation: procedures, lists, forms, action plan, environmental analysis, regulatory assessment and scorecard?
Document management	Do you know how to access the EMS documentation?
	EMS review
EMS review	Have you analyzed your environmental performance (consumption, NC & corrective actions)?
	Are you aware of the conclusions of the quarterly GAPE review?
	Have the results of the annual management review of the EMS been communicated within the agency?
	Emergency situations
Emergency situations	Have you been trained in emergency situations?
	Have you tested your emergency response at the agency: staff behavior, telephone numbers, equipment?
	ECOGESTES
	Are the technical and IT rooms cleared of all flammable materials (paper, cardboard, plastic, etc.)?
	Are defects in technical equipment that present a fire hazard immediately reported to the DMG Help Desk?
	Is the fire equipment perfectly maintained?
	Consumption – Water, Electricity and Paper
Consumption: Water, Electricity and Paper	Are you aware of the conclusions of the bank's energy audit?
	Are you aware of the action plans for saving electricity, water and paper?
	Are computers put on standby at night?
	Are lights in unoccupied rooms switched off?
	Are the temperature settings for heating at 20 °C and air conditioning at 25 °C, systematically?
	Do you use the tools deployed to save paper: internal administration on the intranet, multifunctional devices, GED, efax, double-sided printing?
	Waste and chemicals
Waste and chemicals	Are you following the waste management procedure?
	Is the waste disposal register correctly completed by the security guard?
	Are service providers assessed on their waste and chemical management?
	Is the branch covered by the paper recycling network?
	Is the branch covered by the computer recycling network?
	Is the agency covered by the household waste collection service?
	Is the chemical deposit posted in the maintenance room?
	ECOGESTES
	If you are covered by the recycling network, do you sort waste: paper, computer consumables and discarded computer equipment?
	Purchase
Purchase	Do you include environmental criteria in your procurement requests?
Purchase	Are you aware of the environmental approach of the entity in charge of purchasing?
	Skills, communication and awareness
Skills, communication and awareness	Are you aware of the results of the environmental performance and the progress of the BMCE action plans?
	Has the deployment kit been presented to the branch’s staff?
	Are your service providers informed of the environmental requirements and the policy?
	Is the role of the branch manager in the EMS known?
	Transport and CO₂
Transport and CO₂	Do you prefer training in regional centers?
Transport and CO₂	Are you aware of video conferencing solutions?
	Buildings and construction sites
Buildings and construction sites	Are you aware of the environmental provisions incorporated into the design of agencies?
	Has your branch been or will it be upgraded with new environmental solutions?
	Are you aware of the “clean site” provisions applied during the fitting out and construction of agencies?

Theme	Requirements
	Environmental impacts of the Bank
Environmental impacts of the bank	Do you know the direct impacts of banking?
	Do you know the indirect impacts of the bank?
	Do you know how these impacts are determined and assessed?
	Do you know that the bank has a system for evaluating and monitoring environmental regulations?
	BMCE Environmental Policy
BMCE environmental policy	Do you know the 8 axes of the environmental policy?
	Do you know how to access the environmental policy?
	Do you know how the public (anyone outside the bank) can access the environmental policy?
	BMCE management objectives and program
BMCE management objectives and program	Do you know the environmental objectives of each policy area?
	Do you know the numerical targets for these objectives?
	Do you know whether or not they are being met?
	Are you aware of the action plans for achieving the objectives?
	Are you aware of the actions that have been implemented on your site in this context?
	Functional organization
Functional organization	Do you know the name of the management representative responsible for the EMS?
	Do you know the geographical scope of the EMS?
	Do you know which of the bank’s activities are covered by the EMS?
	EPIG
EPIG	Are you aware of the topics covered by EPIG?
EPIG	Do you know the role and functioning of the EPIG in the EMS?
	Monitoring plan
Monitoring plan	Do you analyze electricity consumption?
	Do you analyze water consumption?
	Do you analyze paper consumption?
	Do you conduct the evaluation of waste management services on the work orders?
	Do you monitor the disposal of waste in the register kept by the safety team?
	Do you report all environmental incidents via the DMG HelpDesk?
	Do you ensure that preventive maintenance and repairs take proper account of environmental and energy aspects during acceptance?
	EMS Audits
EMS audits	Do you know about the internal environmental audit system?
EMS audits	Do you know why internal and certification audits are conducted?
	Non-conformity - Corrective and preventive action
Non-conformity - Corrective and preventive action	Do you know what the different environmental non-conformities (= environmental incidents) are?
	Do you report these incidents to the central entities concerned?
	Do you know who determines the corrective and preventive actions following the reporting of incidents?
	Management of external environmental complaints and requests
Management of external environmental complaints and requests	Are you aware of the main potential external environmental complaints and requests?
	Do you record and forward all external environmental complaints and requests?
	Is a response systematically communicated to the applicant?
	Do you systematically declare incidents that may disturb external persons before an external complaint is made?
	Document management
Document management	Do you know the EMS documentation: procedures, lists, forms, action plan, environmental analysis, regulatory assessment and scorecard?
Document management	Do you know how to access the EMS documentation?
	EMS review
EMS review	Have you analyzed your environmental performance (consumption, NC & corrective actions)?
	Are you aware of the conclusions of the quarterly GAPE review?
	Have the results of the annual management review of the EMS been communicated within the agency?
	Emergency situations
Emergency situations	Have you been trained in emergency situations?
	Have you tested your emergency response at the agency: staff behavior, telephone numbers, equipment?
	ECOGESTES
	Are the technical and IT rooms cleared of all flammable materials (paper, cardboard, plastic, etc.)?
	Are defects in technical equipment that present a fire hazard immediately reported to the DMG Help Desk?
	Is the fire equipment perfectly maintained?
	Consumption – Water, Electricity and Paper
Consumption: Water, Electricity and Paper	Are you aware of the conclusions of the bank's energy audit?
	Are you aware of the action plans for saving electricity, water and paper?
	Are computers put on standby at night?
	Are lights in unoccupied rooms switched off?
	Are the temperature settings for heating at 20 °C and air conditioning at 25 °C, systematically?
	Do you use the tools deployed to save paper: internal administration on the intranet, multifunctional devices, GED, efax, double-sided printing?
	Waste and chemicals
Waste and chemicals	Are you following the waste management procedure?
	Is the waste disposal register correctly completed by the security guard?
	Are service providers assessed on their waste and chemical management?
	Is the branch covered by the paper recycling network?
	Is the branch covered by the computer recycling network?
	Is the agency covered by the household waste collection service?
	Is the chemical deposit posted in the maintenance room?
	ECOGESTES
	If you are covered by the recycling network, do you sort waste: paper, computer consumables and discarded computer equipment?
	Purchase
Purchase	Do you include environmental criteria in your procurement requests?
Purchase	Are you aware of the environmental approach of the entity in charge of purchasing?
	Skills, communication and awareness
Skills, communication and awareness	Are you aware of the results of the environmental performance and the progress of the BMCE action plans?
	Has the deployment kit been presented to the branch’s staff?
	Are your service providers informed of the environmental requirements and the policy?
	Is the role of the branch manager in the EMS known?
	Transport and CO₂
Transport and CO₂	Do you prefer training in regional centers?
Transport and CO₂	Are you aware of video conferencing solutions?
	Buildings and construction sites
Buildings and construction sites	Are you aware of the environmental provisions incorporated into the design of agencies?
	Has your branch been or will it be upgraded with new environmental solutions?
	Are you aware of the “clean site” provisions applied during the fitting out and construction of agencies?

Source(s): Authors' elaboration

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