Table 4

Factor loadings

Web/app qualityTrustPerformance expectancye-WOMUse intentionPerceived risk
T1 0.863    
T2 0.880    
T3 0.808    
QW10.927     
QW20.917     
ER1  0.934   
ER2  0.938   
ER3  0.908   
EW1   0.956  
EW2   0.965  
EW3   0.961  
UI1    0.945 
UI2    0.946 
RP1     0.932
RP2     0.893
RP3     0.878
RP4     0.761

Source(s): Authors' own creation

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