Composite reliability and convergent validity
| Cronbach alpha | Average variance extracted (AVE) | |
|---|---|---|
| Web/app quality | 0.824 | 0.850 |
| Trust | 0.811 | 0.724 |
| Performance expectancy | 0.918 | 0.859 |
| e-WOM | 0.958 | 0.923 |
| Use intention | 0.881 | 0.894 |
| Perceived risk | 0.889 | 0.754 |
| Cronbach alpha | Average variance extracted (AVE) | |
|---|---|---|
| Web/app quality | 0.824 | 0.850 |
| Trust | 0.811 | 0.724 |
| Performance expectancy | 0.918 | 0.859 |
| e-WOM | 0.958 | 0.923 |
| Use intention | 0.881 | 0.894 |
| Perceived risk | 0.889 | 0.754 |
Source(s): Authors' own creation
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