Research objectives and methods
| Broader field | Method | Output | |
|---|---|---|---|
| Consumer-driven product insights | Content analysis (key-words, topic mining) Sentiment and emotions analysis Combination of text-mining and standard statistical analysis | Numerical evaluation of reviews, using sentiment analysis Determination of the prevailing emotion in the text Linking sentiment the star ranking, price, and usefulness of review Determination of most common terms for each of the analysed topics Identification of most discussed aspects Determination of key topics in the reviews related to a producer | Product characteristics (most important characteristics, evaluation of product and its characteristics, comparative/competitive characteristics with other products) Consumer demography |
| Price sensitivity and strategic pricing | Sentiment analysis, standard statistical methods | Price-quality ratio (Perceived quality of product per unit of price) Comparative analysis of “most important” traits by product price categories | |
| Boosting corporate performance | Content analysis (key-words, topic mining) Sentiment and emotions analysis Combination of text-mining and standard statistical analysis | Product (characteristics, quality, price) analysis and improvement Comparative product analysis (characteristics, quality, price) Competitive analysis |
| Broader field | Method | Output | |
|---|---|---|---|
| Consumer-driven product insights | Content analysis (key-words, topic mining) | Numerical evaluation of reviews, using sentiment analysis | Product characteristics (most important characteristics, evaluation of product and its characteristics, comparative/competitive characteristics with other products) |
| Price sensitivity and strategic pricing | Sentiment analysis, standard statistical methods | Price-quality ratio (Perceived quality of product per unit of price) | |
| Boosting corporate performance | Content analysis (key-words, topic mining) | Product (characteristics, quality, price) analysis and improvement |
Source(s): Authors own