Table A1

Overview of interviewees

NrGenderProfessionAgeManagerial responsibilityCountryYears of employmentDuration
1fHR employee54noAUT1658:00
2mIT project manager58yesAUT463:00
3fSales and marketing specialist53yesAUT642:00
4mOnline editor29noAUT439:00
5mIT specialist55noAUT3844:00
6mProgrammer56yesAUT3861:00
7fRecruiter22noAUT0.530:30
8mLogistics employee25noAUT330:20
9mSocial media editor24noAUT0.727:30
10fCustomer service employee49noGER1854:00
11mSales employee45noGER1959:00
12fWorkplace security employee47yesGER20128:00
13mCustomer service employee63noAUT3349:40
14fAdministrative staff26noAUT1.551:50
15fProject manager47noAUT555:00
16mSales employee50noAUT1057:00
17mMaterial compliance employee29noGER248:20
18fTrainee25yesGER1.575:00
19fFundraiser27noGER170:00
20fProject manager23noAUT1.552:10
21fAssistant31noAUT450:20
22mProduct developer55yesAUT3560:40
23fMarketing manager25noGER1.555:00
24fContent creator25noAUT253:00
25fSocial media manager26noGER*** 
26mAdministrative staff58yesAUT3256:00
27Sales employee57yesAUT2546:00
28fAssistant24noAUT2.537:00
29mProject manager22noAUT247:00
30mBI analyst and AP developer28yesAUT2.566:00
31fConsultant25yesAUT437:00
32mCustomer service employee31noGER446:00
33fDirector of support42yesAUT1040:00
34mUser acquisition33yesGER374:50
35mPersonal manager42yesGER1559:30
36fSecretary60noGER1041:40
37mVice president support42yesAUT1355:00
38fTrainer48noAUT2040:00
39fAdministrative staff31noAUT***38:00
40mCountry manager50yesAUT747:00
41mCustomer service employee43noAUT1046:00
42mConsultant62yesAUT2062:00
43fProduct owner34yesGER465:00
44mProduct manager64yesGER23104:00
45fTrainee customer experience management24noAUT0.543:00
46fVideo editor26noAUT342:00
47mPress aide34yesAUT***40:00
48fEvent manager56noAUT1271:00
49mProject assistant28noAUT2.552:00
50mCustomer works manager35noAUT560:00

Note(s): *** no data available

Source(s): Created by authors

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