Table 8

Results of coding scheme “Strategy formulation”

AuthorsRQ4: Identify the creation or change in the firm's strategy given the implementation of RPA
Hartley and Sawaya (2019) Digital technologies provide automation and data, enabling supply management professionals to transition from doing transactional activities to becoming strategic category managers who increase business value. (pg. 6)
Mishra et al. (2019) Automation strategy is more of a business strategy to solve an organization's critical business problem in the digital era rather than a tool that makes automation possible … (pg. 1923)
Lacity et al. (2021) Strategy envisions longer-term human workforce needs (action) and develops automation and HR plans to gradually meet that vision. (pg. 227 Table 4)
Lacity et al. (2016) The trick is to put them [RPA and BPM] together in the right combination to achieve your strategic goals. (pg. 24)
Hallikainen et al. (2018) BPO providers should be willing to cannibalize sales from traditional BPO offerings while moving to a hybrid strategy expanding their RPA services business model. (pg. 50)
Li (2022) Firstly, a scientific hierarchical EIS (Evaluation Index System) was created for the financial crisis of the RPA financial robot, and the corresponding warning strategy was provided. (pg. 560)
Mohamed et al. (2022) The category includes theoretical RPA, components, and technology related to the main critical issues of HRMS and how to implement a strategic process. (pg. 16)

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