Table 3 Scales used Variables References... | Emerald Publishing

Table 3

Scales used

Variables	References	Items
CSR toward the society	Liu et al. (2014)	5
CSR toward the customer	Ha et al. (2014)	5
Emotions associated with service	Mazaheri et al. (2011), Blasco (2014)	9
Pleasure		6
Arousal		3
Outcome quality	Idrovo et al. (2020)	16
Service conditions		4
Product conditions		3
Price conditions		5
Access conditions		4
Customer satisfaction	Bloemer and Odekerken (2002)	5
Customer trust	Camarero et al. (2005)	6
Customer engagement	Blasco (2014)	4

Variables	References	Items
CSR toward the society	Liu et al. (2014)	5
CSR toward the customer	Ha et al. (2014)	5
Emotions associated with service	Mazaheri et al. (2011), Blasco (2014)	9
Pleasure		6
Arousal		3
Outcome quality	Idrovo et al. (2020)	16
Service conditions		4
Product conditions		3
Price conditions		5
Access conditions		4
Customer satisfaction	Bloemer and Odekerken (2002)	5
Customer trust	Camarero et al. (2005)	6
Customer engagement	Blasco (2014)	4

Source(s): Authors own creation