Table 2
Heterotrait–monotrait ratio of correlation values
Constructs
Inspired-by
Inspired-to
Loyal vs. competitive
showrooming
Positive word
of mouth
Offline-to-online
integration
Salesperson
quality
Inspired-by
Inspired-to
0.80
Loyal vs competitive showrooming_
0.04
0.10
Positive word of mouth
0.52
0.55
0.14
Offline-to-online integration
0.51
0.46
0.05
0.56
Salesperson quality
0.37
0.40
0.10
0.65
0.59
Constructs
Inspired-by
Inspired-to
Loyal vs. competitive
showrooming
Positive word
of mouth
Offline-to-online
integration
Salesperson
quality
Inspired-by
Inspired-to
0.80
Loyal vs competitive showrooming_
0.04
0.10
Positive word of mouth
0.52
0.55
0.14
Offline-to-online integration
0.51
0.46
0.05
0.56
Salesperson quality
0.37
0.40
0.10
0.65
0.59
Source:
Authors’ own work
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