Table 2

Heterotrait–monotrait ratio of correlation values

ConstructsInspired-byInspired-toLoyal vs. competitive
showrooming
Positive word
of mouth
Offline-to-online
integration
Salesperson
quality
Inspired-by      
Inspired-to0.80     
Loyal vs competitive showrooming_0.040.10    
Positive word of mouth0.520.550.14   
Offline-to-online integration0.510.460.050.56  
Salesperson quality0.370.400.100.650.59 

Source:

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