Table 1.

UEQ quality dimensions, scales and measurements

UEQ quality dimensionsUEQ scalesMeasurement items
Attractiveness (core quality)1. Attractiveness – Users have an impression (like or dislike) of a developed DGCP.1. annoying/enjoyable
2. bad/good
3. unlikable/pleasing
4. unpleasant/pleasant
5. unattractive/attractive
6. unfriendly/friendly
Pragmatic quality (task-related quality)2. Perspicuity – Users can quickly get familiar with and adapt to the DGCP.7. not understandable/understandable
8. difficult to learn/easy to learn
9. complicated/easy
10. confusing/clear
3. Efficiency – The ability of users to solve the tasks in the DGCP without any extra effort11. slow/fast
12. inefficient/efficient
13. impractical/practical
14. cluttered/organized
4. Dependability –Users can control the interaction flow in the DGCP and feel secure15. unpredictable/predictable
16. obstructive/supportive
17. not secure/secure
18. does not meet expectations/meets expectations
Hedonic quality (non-task- related quality)5. Stimulation – The DGCP is inspiring and motivating to use19. inferior/valuable
20. boring/exciting
21. not interesting/interesting
22. demotivating/motivating
6. Novelty – The DGCP is designed creatively, and is interesting to use23. dull/creative
24. conventional/inventive
25. usual/leading edge
26. conservative/innovative
Source: Authors’ own creation, the content placed in the table adapted from Schrepp (2019) 

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