Table 8. Main themes derived from... | Emerald Publishing

Table 8.

Main themes derived from government officers’ interview

Main theme	Sample supportive statements
1. Easy to use	"I started to use the system reluctantly because I thought it would be complex. But later, I felt it was not as I thought. It is easy to use”, “Tasks can be accomplished with a few steps”
2. Digitalization is key	“One of the key components of Digital Government/Governance we recognize is active citizen participation in the work of the government” “Citizens are now really busy, and they seek easy ways to interact and get their work done through us. Another way it makes our life easy is to involve them in certain tasks”
3. Challenges in the real world	“For instance, certain concerns or complaints are complex and complicated. Perhaps single officers cannot give solutions in such situations”, “We do not have officers good at several languages”
4. Interdepartmental communication	"It is better to include a way to have interdepartmental communication”, “Sometimes, we need several officers of the different departments to provide an answer or a solution”

Main theme	Sample supportive statements
1. Easy to use	"I started to use the system reluctantly because I thought it would be complex. But later, I felt it was not as I thought. It is easy to use”,“Tasks can be accomplished with a few steps”
2. Digitalization is key	“One of the key components of Digital Government/Governance we recognize is active citizen participation in the work of the government”“Citizens are now really busy, and they seek easy ways to interact and get their work done through us. Another way it makes our life easy is to involve them in certain tasks”
3. Challenges in the real world	“For instance, certain concerns or complaints are complex and complicated. Perhaps single officers cannot give solutions in such situations”,“We do not have officers good at several languages”
4. Interdepartmental communication	"It is better to include a way to have interdepartmental communication”,“Sometimes, we need several officers of the different departments to provide an answer or a solution”

Source: Authors’ own creation