Table 1. Operationalisation of the model... | Emerald Publishing

Table 1.

Operationalisation of the model criteria and numerical values of the answers

#	Criteria operationalised as “Yes/No” questions[¹]	Yes	No
Service readiness criteria from the perspective of service users
1.1	Is the number of service users relatively high in comparison to other public services provided by the public organisation?	1	0
1.2	Can you clearly identify the demographic profile(s) of the users of the public service?	1	0
1.3	Does the public service tackle the personal needs of users on a regular basis?	1	0
1.4	Is the number of complaints about the service relatively high in comparison to the number of complaints about other services provided by the public organisation?	1	0
1.5	Is the level of use of digital technology high among the users of the service?	1	0
1.6	Does the service refer to (is perceived as) a highly professional/scientific issue that would benefit more from expert advice than from input by laymen?	0	1
Service readiness criteria from the perspective of a public organisation
2.1	Do you have public, easily accessible and comprehensible data about the performance, implementation and reach of the public service?	1	0
2.2	Is the public service renewal of strategic importance for your organisation?	1	0
2.3	Do you consider the public service to be extensively (over)regulated?	0	1
2.4	Do you have a clear idea about the result (solution) of the service renewal?	0	1
2.5	Is the public service renewal under the exclusive authority of your public organisation?	1	0
2.6	Do you think that you (will) have sufficient financial and human resources to organise and conduct the renewal of the public service on the basis of co-creation?	1	0
2.7	Can you secure unhampered provision of the public service during its renewal?	1	0

#	Criteria operationalised as “Yes/No” questions[1]	Yes	No
Service readiness criteria from the perspective of service users
1.1	Is the number of service users relatively high in comparison to other public services provided by the public organisation?	1	0
1.2	Can you clearly identify the demographic profile(s) of the users of the public service?	1	0
1.3	Does the public service tackle the personal needs of users on a regular basis?	1	0
1.4	Is the number of complaints about the service relatively high in comparison to the number of complaints about other services provided by the public organisation?	1	0
1.5	Is the level of use of digital technology high among the users of the service?	1	0
1.6	Does the service refer to (is perceived as) a highly professional/scientific issue that would benefit more from expert advice than from input by laymen?	0	1
Service readiness criteria from the perspective of a public organisation
2.1	Do you have public, easily accessible and comprehensible data about the performance, implementation and reach of the public service?	1	0
2.2	Is the public service renewal of strategic importance for your organisation?	1	0
2.3	Do you consider the public service to be extensively (over)regulated?	0	1
2.4	Do you have a clear idea about the result (solution) of the service renewal?	0	1
2.5	Is the public service renewal under the exclusive authority of your public organisation?	1	0
2.6	Do you think that you (will) have sufficient financial and human resources to organise and conduct the renewal of the public service on the basis of co-creation?	1	0
2.7	Can you secure unhampered provision of the public service during its renewal?	1	0

Source: Vrbek et al. (2022)