Table 5 Structural model test results...

Table 5

Structural model test results

Hypotheses	Relationship	β	t	p	Results
H1	DT→DI	0.33	8.54	<0.01	Supported
H2	INR→DI	−0.07	1.008	0.313	Not supported
H3a	NEWOM→DT	0.19	3.507	<0.01	Supported
H3b	NOWOM→DT	0.06	1.16	0.246	Not supported
H3c	PI→DT	0.63	16.474	<0.01	Supported
H4a	AC→INR	0.39	7.126	<0.01	Supported
H4b	SW→INR	0.26	5.838	<0.01	Supported
H4c	UH→INR	0.27	4.961	<0.01	Supported
Moderation
H5a	NEWOM × SA→DT	0.01	0.272	0.785	Not supported
H5b	PI × SA→DT	−0.03	1.408	0.16	Not supported
H5c	NOWOM × SA→DT	0.06	1.829	0.068	Not supported
H5d	DT×SA→DI	−0.07	2.453	0.014	Supported

Hypotheses	Relationship	β	t	p	Results
H1	DT→DI	0.33	8.54	<0.01	Supported
H2	INR→DI	−0.07	1.008	0.313	Not supported
H3a	NEWOM→DT	0.19	3.507	<0.01	Supported
H3b	NOWOM→DT	0.06	1.16	0.246	Not supported
H3c	PI→DT	0.63	16.474	<0.01	Supported
H4a	AC→INR	0.39	7.126	<0.01	Supported
H4b	SW→INR	0.26	5.838	<0.01	Supported
H4c	UH→INR	0.27	4.961	<0.01	Supported
Moderation
H5a	NEWOM × SA→DT	0.01	0.272	0.785	Not supported
H5b	PI × SA→DT	−0.03	1.408	0.16	Not supported
H5c	NOWOM × SA→DT	0.06	1.829	0.068	Not supported
H5d	DT×SA→DI	−0.07	2.453	0.014	Supported

Note(s): The results in italic are non-significant relationships. Abbreviations: DT = distrust, DI = discontinuance intention, INR = inertia, NEWOM = negative electronic word of mouth, NOWOM = negative offline word of mouth, PI = privacy invasion, AC = affective commitment, SW = switching cost and UH = use habit

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