Table 3. Descriptive statistics and... | Emerald Publishing

Table 3.

Descriptive statistics and correlations

Variable	M/%	(SD)	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16
1. Financial planning behavior	3.52	(0.75)	1.00
2. Promotion focus	4.45	(0.46)	0.29	1.00
3. Service customization	3.74	(0.61)	0.38	0.29	1.00
4. Attention to detail	3.99	(0.63)	0.00	0.07	0.16	1.00
5. Servant leadership	3.36	(1.06)	0.16	0.03	0.03	0.02	1.00
6. Customer stewardship	4.59	(0.55)	0.02	−0.04	0.04	−0.02	−0.06	1.00
7. Employee gender (female)	34%		0.06	0.01	0.01	−0.07	0.17	−0.18	1.00
8. Employee age	1.34	(0.76)	0.03	0.15	−0.05	0.06	0.09	0.06	0.10	1.00
9. Employee higher education	35%		0.04	0.00	0.09	0.05	0.03	−0.10	0.05	−0.06	1.00
10. Employee job stress	3.14	(1.38)	0.04	0.02	−0.07	−0.07	−0.02	−0.04	−0.12	0.02	0.02	1.00
11. Employee industry experience	3.30	(2.41)	0.08	0.13	0.04	−0.03	0.03	0.05	0.22	0.41	−0.04	0.02	1.00
12. Customer gender (female)	31%		−0.07	−0.09	−0.08	0.14	0.05	−0.08	0.04	−0.07	0.06	0.18	−0.03	1.00
13. Customer age	2.31	(1.03)	0.07	0.08	0.02	−0.08	−0.03	0.02	0.03	−0.03	−0.09	0.02	0.14	−0.08	1.00
14. Customer higher education	7%		−0.02	0.22	−0.02	0.04	0.08	−0.07	0.04	0.16	0.09	0.11	0.01	−0.11	−0.09	1.00
15. Customer income	4.32	(1.07)	−0.02	0.11	−0.05	0.06	−0.01	0.02	0.04	−0.01	−0.07	−0.13	0.01	−0.32	0.13	0.08	1.00
16. Bank dummy	41%		−0.22	−0.33	−0.22	0.11	−0.16	−0.07	−0.03	−0.23	0.08	0.08	−0.23	0.20	−0.17	−0.21	−0.01	1.00

Variable	M/%	(SD)	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16
1. Financial planning behavior	3.52	(0.75)	1.00
2. Promotion focus	4.45	(0.46)	0.29	1.00
3. Service customization	3.74	(0.61)	0.38	0.29	1.00
4. Attention to detail	3.99	(0.63)	0.00	0.07	0.16	1.00
5. Servant leadership	3.36	(1.06)	0.16	0.03	0.03	0.02	1.00
6. Customer stewardship	4.59	(0.55)	0.02	−0.04	0.04	−0.02	−0.06	1.00
7. Employee gender (female)	34%		0.06	0.01	0.01	−0.07	0.17	−0.18	1.00
8. Employee age	1.34	(0.76)	0.03	0.15	−0.05	0.06	0.09	0.06	0.10	1.00
9. Employee higher education	35%		0.04	0.00	0.09	0.05	0.03	−0.10	0.05	−0.06	1.00
10. Employee job stress	3.14	(1.38)	0.04	0.02	−0.07	−0.07	−0.02	−0.04	−0.12	0.02	0.02	1.00
11. Employee industry experience	3.30	(2.41)	0.08	0.13	0.04	−0.03	0.03	0.05	0.22	0.41	−0.04	0.02	1.00
12. Customer gender (female)	31%		−0.07	−0.09	−0.08	0.14	0.05	−0.08	0.04	−0.07	0.06	0.18	−0.03	1.00
13. Customer age	2.31	(1.03)	0.07	0.08	0.02	−0.08	−0.03	0.02	0.03	−0.03	−0.09	0.02	0.14	−0.08	1.00
14. Customer higher education	7%		−0.02	0.22	−0.02	0.04	0.08	−0.07	0.04	0.16	0.09	0.11	0.01	−0.11	−0.09	1.00
15. Customer income	4.32	(1.07)	−0.02	0.11	−0.05	0.06	−0.01	0.02	0.04	−0.01	−0.07	−0.13	0.01	−0.32	0.13	0.08	1.00
16. Bank dummy	41%		−0.22	−0.33	−0.22	0.11	−0.16	−0.07	−0.03	−0.23	0.08	0.08	−0.23	0.20	−0.17	−0.21	−0.01	1.00

Note:

Correlations greater than or equal to |0.16| are statistically significant (p < 0.05, two-tailed)

Source: Authors’ own work