Table 5. Bootstrapped indirect effect...

Table 5.

Bootstrapped indirect effect estimates at the frontline employee level

Mediation path	Effect	SE	LLCI	ULCI
ATD → SEC → PRF → FPB	0.009	0.005	0.002	0.023
ATD × SEL → SEC → PRF → FPB	0.005	0.004	0.002^a	0.167^a
ATD × CUS → SEC → PRF → FPB	0.006	0.004	0.001	0.017

Notes:

n = 185 (FLE-level analysis); number of bootstrap resamples = 5,000; LLCI = 95% bias-corrected and accelerated lower-level confidence interval; ULCI = 95% bias-corrected and accelerated upper-level confidence interval. ATD = attention to detail; SEC = service customization; PRF = promotion focus; FPB = financial planning behavior; SEL = servant leadership; CUS = customer stewardship climate. ^aValue multiplied by 10 to facilitate interpretation

Source: Authors’ own work

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