Profile of participants
| Participant | Role | Experience | Length of interview |
|---|---|---|---|
| Professional association administrator 1 | Professional services consultant | 7 years | 42 min |
| Professional association administrator 2 | Chief executive officer | 21 years | 76 min |
| Professional association administrator 3 | Transport and innovation officer | 4 years | 38 min |
| Professional association administrator 4 | Supply chain professional specializing in customs and transport | 5 years | 41 min |
| Professional association administrator 5 | International transport and logistics professional | 9 years | 47 min |
| Professional association administrator 6 | Professional services consultant | 6 years | 52 min |
| Professional association administrator 7 | Professional transport analyst | 4 years | 59 min |
| Government official 1 | Project manager | 8 years | 48 min |
| Government official 2 | Business analyst | 3 years | 56 min |
| Government official 3 | Head of supply chain modernization | 17 years | 91 min |
| Government official 4 | Business analyst | 6 years | 52 min |
| Government official 5 | Head of market research department | 10 years | 74 min |
| Logistics service provider 1 | Logistics operations coordinator | 3 years | 57 min |
| Logistics service provider 2 | Chief executive officer | 12 years | 77 min |
| Logistics service provider 3 | Chief executive officer | 14 years | 64 min |
| Logistics service provider 4 | Logistics operations coordinator | 2 years | 51 min |
| Logistics service provider 5 | Chief executive officer | 10 years | 69 min |
| Logistics service provider 6 | Logistics manager | 7 years | 58 min |
| Logistics service provider 7 | Logistics manager | 9 years | 74 min |
| Logistics service provider 8 | Chief executive officer | 11 years | 79 min |
| Logistics service provider 9 | Chief executive officer | 16 years | 86 min |
| Logistics service provider 10 | Logistics operations coordinator | 4 years | 48 min |
| Logistics service provider 11 | Chief executive officer | 14 years | 90 min |
| Logistics service provider 12 | Logistics manager | 9 years | 63 min |
| Logistics service provider 13 | Logistics operations coordinator | 3 years | 52 min |
| Logistics service provider 14 | Chief executive officer | 21 years | 75 min |
| Logistics service provider 15 | Chief executive officer | 18 years | 81 min |
| Logistics service provider 16 | Logistics operations coordinator | 5 years | 48 min |
| Logistics service provider 17 | Logistics manager | 12 years | 80 min |
| Logistics service provider 18 | Logistics manager | 8 years | 57 min |
| Logistics service provider 19 | Logistics operations coordinator | 2 years | 42 min |
| Participant | Role | Experience | Length of interview |
|---|---|---|---|
| Professional association administrator 1 | Professional services consultant | 7 years | 42 min |
| Professional association administrator 2 | Chief executive officer | 21 years | 76 min |
| Professional association administrator 3 | Transport and innovation officer | 4 years | 38 min |
| Professional association administrator 4 | Supply chain professional specializing in customs and transport | 5 years | 41 min |
| Professional association administrator 5 | International transport and logistics professional | 9 years | 47 min |
| Professional association administrator 6 | Professional services consultant | 6 years | 52 min |
| Professional association administrator 7 | Professional transport analyst | 4 years | 59 min |
| Government official 1 | Project manager | 8 years | 48 min |
| Government official 2 | Business analyst | 3 years | 56 min |
| Government official 3 | Head of supply chain modernization | 17 years | 91 min |
| Government official 4 | Business analyst | 6 years | 52 min |
| Government official 5 | Head of market research department | 10 years | 74 min |
| Logistics service provider 1 | Logistics operations coordinator | 3 years | 57 min |
| Logistics service provider 2 | Chief executive officer | 12 years | 77 min |
| Logistics service provider 3 | Chief executive officer | 14 years | 64 min |
| Logistics service provider 4 | Logistics operations coordinator | 2 years | 51 min |
| Logistics service provider 5 | Chief executive officer | 10 years | 69 min |
| Logistics service provider 6 | Logistics manager | 7 years | 58 min |
| Logistics service provider 7 | Logistics manager | 9 years | 74 min |
| Logistics service provider 8 | Chief executive officer | 11 years | 79 min |
| Logistics service provider 9 | Chief executive officer | 16 years | 86 min |
| Logistics service provider 10 | Logistics operations coordinator | 4 years | 48 min |
| Logistics service provider 11 | Chief executive officer | 14 years | 90 min |
| Logistics service provider 12 | Logistics manager | 9 years | 63 min |
| Logistics service provider 13 | Logistics operations coordinator | 3 years | 52 min |
| Logistics service provider 14 | Chief executive officer | 21 years | 75 min |
| Logistics service provider 15 | Chief executive officer | 18 years | 81 min |
| Logistics service provider 16 | Logistics operations coordinator | 5 years | 48 min |
| Logistics service provider 17 | Logistics manager | 12 years | 80 min |
| Logistics service provider 18 | Logistics manager | 8 years | 57 min |
| Logistics service provider 19 | Logistics operations coordinator | 2 years | 42 min |
Source(s): Table by author