Table A1

Open questions employed

Questions
Q1 How were participants involved in the steps of the project? Are they satisfied with their level of involvement?
Q2 How much did the project need to be redesigned and improved during construction? How much has it changed, and what has spurred on this process?
Q3 Have you implemented a strategic quality management plan?
Q4 Did you participate in a training program specific to project task management? If so, did it cover the entire project or only its beginning?
Q5 How did members coordinate? What working methodologies have you adopted (face-to-face, computer-mediated, mixed)?
Q6 How do you feel the project has improved over time?
Q7 Have customer satisfaction surveys been submitted to patients? If so, which tools (interviews, questionnaires, focus groups) have you adopted?
Q8 Have specific professionals been provided for the process analysis task?
Q9 What is your opinion on suppliers' relationship management?
Q10 Have you identified top and middle managers on your team? What kind of support did they provide?
Q11 Could you define your project as having a democratic management style?
Q12 Recent discussions in the literature argue that organizational culture change originates from the emerging context (environment) dynamics. Does this concept find confirmation in healthcare organizations?

Source(s): Author's own creation

or Create an Account

Close Modal
Close Modal